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Patient Access Representative - Portuguese

Company name
University of Miami

Miami, FL

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The University of Miami is considered among the top tier institutions of higher education in the U.S. for its academic excellence, superior medical care, and cutting-edge research. At the U, we are committed to attracting a talented workforce to support our common purpose of transforming lives through teaching, research, and service. Through our values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity and Teamwork (DIRECCT) we strive to create an environment where everyone contributes in making UM a great place to work. We are one of the largest private employers in Miami-Dade County; home to more than 13,400 faculty and staff from all over the world.

UHealth International’s (UHI) mission is to establish the University of Miami as the preferred U.S. institution for patients around the world seeking medical care. UHI is responsible for facilitating access, coordinating health services and patient guest services, establishing pricing and collecting funds from non-contracted payers. UHealth International is also responsible for the distribution of self-pay revenues to UMMG Departments, JMH, UMHC, UMH and ABLEH. The UHealth International coordinates the care for more than 7,000 patients on a yearly basis from 90 different countries

The International Patient Access Representative (PAR) is responsible for the registration of patients throughout UHealth. Maintains all front desk tasks and duties for the UHealth International (UHI) department. As appropriate, expedites and prioritizes inquiries and registrations.

Performs full registration ensuring insurance is verified and all information is correct.

Verifies patient demographic, insurance information for accuracy and edits information as necessary.

Obtains copies of insurance cards, pertinent documents, and medical records when applicable.

Assures all demographic insurance information is accurate, complete and up to date on patient’s screen.

Requests medical records. Creates case guarantor case type.

Assigns and logs patient cases to coordinators.

Manages UHealth International inbox inquiries and distributes appropriately.

Handles and routes all incoming calls to respective task buckets and personnel.

Determines the appropriate questionnaires and forms to instruct patient to complete.

Distribute and log agreements.

Scan pertinent medical records and completed agreements/Letter of agreements (LOG) into EPIC.

Schedules appointments for International Medical Director.

Answer incoming telephone calls.

The minimum qualifications for this position are as follows: High school diploma or equivalent education. One year of experience in a healthcare or hospitality setting is preferred. Portuguese fluency preferred. Proficient in Microsoft Office applications. Experience in customer service, call center or front desk in hospitality. Proficient in Epic, Uchart is a plus. Bilingual English, Spanish. Must be able to read, write and speak both languages. Other languages are a plus. Any appropriate combination of relevant education, certification(s) and/or work experience may be considered.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami offers competitive salaries and a comprehensive benefits package including medical and dental benefits, tuition remission, vacation, paid holidays and much more. The University of Miami is an Equal Opportunity/Affirmative Action-Veteran/Disability Employer. Come join us!

Patient safety is a top priority. As a result, during the Influenza (the flu) season (September through April), the University of Miami School of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.


Miami, Florida, US

Posted Date:


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Company info

University of Miami
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Company Profile
A private research university with more than 15,000 students from around the world, the University of Miami is a vibrant and diverse academic community focused on teaching and learning, the discovery of new knowledge, and service to the South Florida region and beyond.

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