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Job Details

Inside Treatment Consultant / Inside Call Center Representative

Company name
American Addiction Centers

Brentwood, TN

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Job Description
Overview\r\r\r\r\r\r\r\r\r\rJob Summary:As an Inside Treatment Consultant  you have a profound opportunity to transform the life of an individual suffering from addiction.  In this role you provide professional evaluation of AAC services to potential clients and/or family members.  This includes taking sales calls, accepting inquiries from individuals referred to American Addiction Centers, explaining services and related costs, conducting telephonic intakes, processing payment and providing guidance on federal regulations.Report To: Treatment Consultant Manager\r\r\r\r\r\r\r\r\r\r\r\r\r\rResponsibilities\r\r\r\r\r\r\r\r\r\rJob Duties:Accept inquiries from individuals referred to AAC, explain services and related costs, conduct intake calls, process payment, and provide guidance on federal regulationsEffectively sell Substance Abuse Professional Services to clientsEnter leads and details of all communications into software databaseMeet minimum requirements in the areas of monthly sales calls, closing ratios, rescues, quality and productivity by efficiently answering, initiating and handling callsEffectively follow-up with pending leads by using appropriate sales methods to increase closing sales ratios.Develop and maintain a working knowledge of AAC protocols and procedures specific to Intake salesReview and gain knowledge of training materials regarding relevant federal regulation and maintain a general knowledge of all current changes and amendments to industry regulationsFollow and abide by Admission Guidelines\r\r\r\r\r\r\r\r\r\r\r\r\r\rQualifications\r\r\r\r\r\r\r\r\r\rJob Requirements:Bachelor's Degree preferred however in lieu of a degree we will consider candidates with 3-5 years of solid sales experience.Two years sales experience.Ability to speak clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; and participates in meetings.Excellent computer-based and telephonic skills.Exceptional and demonstrable customer service skills.Ability to strategize, persuade and negotiate.Strong goal setting skills and goal achievement history.Ability to multi-task and successfully prioritize workload.Excellent problem solving and decision-making skills.Willingness and ability to work in a fast-paced working environment.Working knowledge of Microsoft Word, Excel, and Outlook.Candidates in recovery must have 2 years of sobriety.AAC is committed to principles of equal opportunities for all employees.  The Company will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws.

Company info

American Addiction Centers
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Company Profile

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