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Job Details

Customer Service Representative Tier II

Company name
Manpower US

Location
San Jose, CA

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Do you have great customer service skills? Are you looking for steady hours and weekly pay checks? Manpower has immediate opening for a Customer Service Representative Tier II in San Jose, California.What’s in it for you?Monday-Friday (40 hours a week)$20 per hourTemporary position for 3 monthsWhat is the job?Research and analyze data from various sources (i.e., Worldspan, Sabre or any new Computer Reservation System (CRS) that is introduced, related to traveler and supplier issues, such as reservation changes and cancellations.Take escalated calls from wide network of Cruise, World Wide Travel exchange (WWTE), and Thank You Agents and provide guidance on complex customer issues.Build rapport quickly with new and existing customers during phone, email or chat interactions if anyAccess, research, and analyze CRS driven ticket rejects.Research, analyze and resolve traveler (internal and external) issues in an accurate and timely manner by using appropriate tools and resources to assess situations and create appropriate resolutions, while maintaining ownership of the issue.Consistently meet and maintain Department standards and goals (i.e., queues, ASA, resolution goals, etc.) Complete customer transactions requiring a higher level of expertise and\/or security.Identify policy, procedural and Tool issues which may hinder CSRs: provide timely feedback to appropriate parties for effective follow up and resolution.Ability to assist an agent remotely when needed from the workstation.Must maintain up-to-date Customer Service Agent skill setWhat you bring to the job?Familiarity and experience in a call center environment.High School Diploma or GEDGood tone of voice and phone etiquette neededPositive and professional demeanorShown ability to exercise good judgmentWorks well in both team oriented and self-directed environmentsEffective written, verbal, and interpersonal communication skillsTeam and customer service orientationAverage computer navigation skillsStop your job search and apply today. Do you need more information? Contact our recruiters at 414-269-3151 ext. 1908. We love referrals so please share our job with friends and family. Also, check out Manpower’s career platform with tools and resources to prepare you for today and tomorrow’s jobs at

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Manpower US

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