Ultimate Staffing Services specializes in the temporary, temporary-to-hire, and direct hire placement of Call Center Representative professionals. Over 20 years of service excellence has marked Ultimate Staffing Services as a staffing industry phenomenon, as we remain the only staffing company to ever be ranked the #1 fastest-growing, privately-held company in the U.S. by Inc. magazine. Offering the best assignments and benefits package in the business, Ultimate Staffing Services can help you find a job that just feels right! Currently, our team is looking for a Call Center Representative. This would be a temporary-to-hire position.
Duties and Responsibilities
The duties of a Customer Service/ Call Center Representative include answering high volume calls and providing outstanding customer service to assist our client's customers in a fast paced call center environment. Additional duties include:
• Listening to customers' questions and concerns, providing answers or responses as needed
• Providing information about products or services, cancelling accounts
• Keeping records of customer interactions or transactions, recording details of inquiries, comments, complaints, as well as actions taken
• Reviewing or making changes to customer accounts
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Successful candidates for the Customer Service/ Call Center Representative role have strong communication skills and are able to create positive interactions with customers in a fast paced call center environment.
High School Diploma or equivalent
1-3 years' experience in a customer service role or call center environment
Friendly, customer-oriented personality
Excellent data entry skills (6,000 kph alphanumeric)
Experience using Microsoft Office including Word and Excel
Excellent written, verbal, and interpersonal communication skills
Website : http://www.ultimatestaffing.com/
Ultimate Staffing Services and its sister divisions, Ledgent (accounting and finance staffing), Ledgent Technology (technology professionals) and Adams & Martin Group (legal staffing) recognize that we have a unique opportunity to do something special. Our company is a vehicle for many to enhance lives. The ability to fulfill our promise, "We love to create remarkable experiences, every person, every time®", is an ambitious goal and within our reach. The passion that resonates from our coworkers, Ambassadors and customers as we fulfill this promise defines this journey and propels us into the future