Job added in hotlist
Applied job
Contract job
Recruiter job
Employer job
Expanded search
Apply online not available
Similar Jobs
View more jobs in Pittsburgh, PA
View more jobs in Pennsylvania

Job Details

Care Connect Elite Call Center

Pittsburgh, PA

Apply for this job

3 hit(s)  


Care Connect Elite Call Center
The Care Connect Elite Representative is responsible for answering routine and complex calls received into the centralized call center for all service lines. The Elite Representative will use the appropriate procedures, tools and equipment to answer inquiries to provide First Call Resolution as often as possible. This level of representative will rely on prior professional experience and advanced job skills to resolve complex inquiries on a regular basis. This group will also handle special projects and campaigns as part of their job responsibilities.
Promptly answers a multiple line telephone system and processes complex medical service requests in a confidential manner with strict adherence to policies and procedures.
Routinely participates in special projects and campaigns as assigned by leadership.
Ascertains the reason for a patient's call. Follows established protocol and uses independent judgment to appropriately refer a patient to a physician or specialist as necessary.
Maintains department productivity levels for customer satisfaction.
Performs other duties as assigned or required by management.
Associate's degree and at least 7 years call center experience or 3 years physician scheduling experience
Five years of previous call center experience or three years physician scheduling experience
Internal call center employees with at least 3 months experience and the ability to exhibit proficiencies and competencies at the Elite level, as observed and documented by the management team, will be eligible for consideration.
Previous customer service experience would count as half credit towards call center experience.
Bachelor’s Degree
Previous customer service experience
Apply Now
Apply Now

Company info

Sign Up Now -

Similar Jobs:
Job Description Job Title: Contact Center Specialist I - Part-Time (Childrens Hospital) Job ID: ****** Status: Part-Time Regular/Temporary: Regular Hours: Shift: Day Job Facility: Corporate Revenue Cycle Department: Rev Cyc Cont...
Personal Advocate Full time
Location : Pittsburgh, PA
Description Cigna\u2019s Your Health First Team combines behavioral health care, lifestyle management programs, case management, disease management, health coaching and employee assistance programs under one roof with a single...
Personal Advocate (Care Senior Associate) - Full-time, PM shift in Pittsburgh Pennsylvania Description: Cigna’s Your Health First Team combines behavioral health care, lifestyle management programs, case management, disease manage...
I found a new job! Thanks for your help.
Thomas B - ,
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
CallCenterCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
CallCenterCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 CallCenterCrossing - All rights reserved. 21