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Job Details

Bilingual Call Center Representative

Company name
Aerotek, Inc

Education
Other

Salary
15

Location
Maitland, FL

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Job Description
Job Description Interested in working for a Fortune 100 company? Aerotek is hiring Qualified Candidates for a Health Benefits company in Maitland for a Member Service Representative position. Qualifications, To be Considered you Need:Bilingual, (Spanish/ English)1-2 years in Health-care Experience (Dr. Office, Pharmacy, Health Insurance)3 years in Call Center experienceHigh School Diploma or EquivalentResponsibilities Include:Answer inbound calls from consumers, family members, provider community and other state agencies to verify eligibility status, benefits, complaints and explaining behavioral health system processes.Document call in up to 4 computer systems.Make outbound calls to coordinate care between consumers, providers, pharmacies and governmental agencies.Assist Back other departments with data entry for enrollments, demographic updates, outreach to providers for the Severe Mental Illness (SMI) department, complaint log clean up and Urgent Medication enrollments.Responsible for reporting on Customer Statistics and Pharmacy call volume.Track complaints, provider referrals, provider training needs, success stories and training's completed.About Aerotek: Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Company info

Aerotek, Inc
Website : http://www.aerotek.com/

Company Profile
Aerotek is a leader in the recruiting and staffing industry. With nearly three decades in the recruiting and staffing industry, we have developed the knowledge and skills to deliver the perfect fit between a candidate and an employer. Aerotek was founded in 1983 to service the recruiting and staffing needs for the aerospace and defense industry. Due to Aerotek’s rapid growth and success, we’ve continued to expand our services to provide recruiting and staffing to many industries focusing on technical, professional and industrial staffing.

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