Job added in hotlist
Applied job
Contract job
Recruiter job
Employer job
Expanded search
Apply online not available
Similar Jobs
Customer Service Representative
C. R. Bard, Inc.
Salt Lake City, UT
Apply Now >
Part Time Patient Service Rep. - HealthCare (Utah)
Sutter Health
Salt Lake City, UT
Apply Now >
Customer Care Rep - SLC
The Hertz Corporation
Salt Lake City, UT
Apply Now >
Technical Support Representative
Kelly Services, Inc.
West Jordan, UT
Apply Now >
Client Technical Support Representative
Fiserv, Inc
Salt Lake City, UT
Apply Now >
View more jobs in Salt Lake City, UT
View more jobs in Utah

Job Details

Customer Service Representative

Company name
Becton, Dickinson and Company

Salt Lake City, UT

Apply for this job

4 hit(s)  


Customer Service Representative

BD (Becton, Dickinson and Company)

Salt Lake City


Job #664000784


Medical Device/Customer Service

Job ID:


Career Level:

entry level


Salt Lake City, UT/ Vascular Access Devices - MDS




Salt Lake City,Utah,United States


Are you a Customer Service Professional?

Do you want to work in an industry that is making a difference?

Want to leave work each day knowing you made a difference in patients live


BARD has now joined BD is a global medical technology company that is

advancing the world of health

by improving medical discovery, diagnostics and the delivery of care. We lead in patient and healthcare worker safety, and technologies that enable medical research and clinical laboratories. Our innovative solutions help advance medical research and genomics, enhance the diagnosis of infectious disease and cancer, improve medication management, promote infection prevention, equip surgical and interventional procedures, optimize respiratory care and support the management of diabetes.

Vascular Access Devices, a sub-business unit of Medication Delivery Solutions, focuses on developing, manufacturing, and distributing high-quality medical devices used by clinicians throughout the worldwide healthcare industry to access a patient’s vasculature. Our devices assist in the delivery of chemotherapy, blood products, antibiotics, and nutrition.

Summary of Position with General Responsibilities:

This position supports our direct internal customers ie: purchasing mangers and sales force in the field, with receiving orders, answering inquiries on orders, product samples & literature, and shipment issues. Call volume is between 50-60 calls a day. You must be able and comfortable doing a number of tasks while on the phone with customers.

The incumbent has the challenge of problem solving and the application of judgment on an ongoing basis. Customer inquiries are widely varied and often complex, requiring good judgment on behalf of the company.

Hours are: Mon. - Fri. between 7am - 4:30 pm.

Location: 605 North 5600 West Salt Lake City, UT 84116

Essential job Functions:

The following duties and responsibilities are intended to be representative of the work performed by the incumbent(s) in this position and are not all-inclusive. The omission of a specific duty or responsibility will not preclude it from the position.

Functions as the primary internal contact for all Bard Access Systems customers and, as such, receives and answers all customer inquiries, enters all customers’ orders, resolves all issues concerning customer orders and shipments.

Functions as the primary internal contact for the Bard Access Systems Sales Force.

Enters all product/literature requests for the Field Sales Force and customers.

Provides internal support to the Sales Force as required.

Provides product information to customers, including product use and maintenance, flushing protocols, etc.

Processes return goods authorizations, including initiating the return process, recommending a return amount per the BAS Return policy, and communicating all return goods information to the sales representatives.

Determines nature of complaints and identifies and implements resolutions for non-product complaints.

Interacts with the BAS product managers and clinical staff to resolve customer inquiries.

Basic Qualifications:

Two (2) years experience in Customer Service or equivalency.

Good phone technique, human relation skills, and keyboard/typing knowledge.

Preferred qualifications include:

Two (2) years experience in a call center environment.

The incumbent must demonstrate the potential ability to perform the essential functions of the job as outlined in the duties and responsibilities.

Additional Desirable Qualifications Skills and Knowledge:

Problem solving and/or application of judgment in dealing with customers.

Specialized skills with oral and written communications and data entry.

Excellent communication skills and good judgment.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status

Updated 05/14/2018

You Can Also Try Searching

Customer Service Jobs

Customer Service Rep Jobs

Customer Service Coordinator Jobs

Receptionist Customer Service Jobs

Data Entry Customer Service Jobs

Jobs You Might Also Like

Customer Service Representatives (CSR)


• Salt Lake City, UT

• Feb 24

Inbound Customer Service Representative

Mommy Jobs Online

• Bountiful, UT

• Yesterday

Customer Service Representative

Fidelity Investments

• American Fork, UT

• 13 Days Ago

Customer Service Representatives / Entry Level Positions / $2000 Sign On Bonus! - Join The Worlds La


• Salt Lake City, UT

• Yesterday

Salary Snapshot

Customer Service Industry Average Salary Trends

Customer Service Representative Nationwide Salary Trends

Customer Service Representative in Salt Lake City, UT Salary Trends


Search for Jobs

View Articles

Job Seeker FAQ


Post a Job

Search for Candidates

Hiring FAQ


Latest Infographics

Press Releases & News

Advertise with Nexxt


1060 First Ave, Suite 100

King of Prussia, PA 19406

Contact Us

Terms of Service

Privacy Policy

© 2001 - 2018 Nexxt, Inc.

Nexxt Patented Technology


Company info

Becton, Dickinson and Company
Website :

Company Profile
BD is a medical technology company that serves healthcare institutions, life science researchers, clinical laboratories, industry and the general public. BD manufactures and sells a broad range of medical supplies, devices, laboratory equipment and diagnostic products. BD is headquartered in the United States and has offices in more than 50 countries worldwide.

Similar Jobs:
Enrollment Rep I (Client Onboarding)
Location : Salt Lake City, UT
Job Description: DESCRIPTION **This position is remote and can be situation anywhere in the US** The FI Dealer Onboarding Representative primarily handles the account management and processing of New Dealer Onboarding, Dealer Info...
Enterprise Sales Support Rep
Location : Draper, UT
May 19, 2018 Job Description Enterprise Sales Support Reps help retain and grow our business with existing large business clients. Reps partner with their assigned Enterprise Account Executives to support clients by assisting with...
Location : Sandy, UT
Overview\nTaking care of people comes from within. A desire to be the calm within a storm. Compassion in all circumstances. An ability to connect with just about anyone. Eagerness to make others\u2019 lives easier. To take care of...
EmploymentCrossing provides an excellent service. I have recommended the website to many people..
Laurie H - Dallas, TX
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
CallCenterCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
CallCenterCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 CallCenterCrossing - All rights reserved. 168