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Job Details

Customer Service Representative

Company name
Becton, Dickinson and Company

Location
Salt Lake City, UT

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Customer Service Representative

BD (Becton, Dickinson and Company)

Salt Lake City

UT

Job #664000784

Category:

Medical Device/Customer Service

Job ID:

2018-11562

Career Level:

entry level

Division:

Salt Lake City, UT/ Vascular Access Devices - MDS

Relocation:

No

Location:

Salt Lake City,Utah,United States

Overview:

Are you a Customer Service Professional?

Do you want to work in an industry that is making a difference?

Want to leave work each day knowing you made a difference in patients live

s?

BARD has now joined BD is a global medical technology company that is

advancing the world of health

by improving medical discovery, diagnostics and the delivery of care. We lead in patient and healthcare worker safety, and technologies that enable medical research and clinical laboratories. Our innovative solutions help advance medical research and genomics, enhance the diagnosis of infectious disease and cancer, improve medication management, promote infection prevention, equip surgical and interventional procedures, optimize respiratory care and support the management of diabetes.

Vascular Access Devices, a sub-business unit of Medication Delivery Solutions, focuses on developing, manufacturing, and distributing high-quality medical devices used by clinicians throughout the worldwide healthcare industry to access a patient’s vasculature. Our devices assist in the delivery of chemotherapy, blood products, antibiotics, and nutrition.

Summary of Position with General Responsibilities:

This position supports our direct internal customers ie: purchasing mangers and sales force in the field, with receiving orders, answering inquiries on orders, product samples & literature, and shipment issues. Call volume is between 50-60 calls a day. You must be able and comfortable doing a number of tasks while on the phone with customers.

The incumbent has the challenge of problem solving and the application of judgment on an ongoing basis. Customer inquiries are widely varied and often complex, requiring good judgment on behalf of the company.

Hours are: Mon. - Fri. between 7am - 4:30 pm.

Location: 605 North 5600 West Salt Lake City, UT 84116

Essential job Functions:

The following duties and responsibilities are intended to be representative of the work performed by the incumbent(s) in this position and are not all-inclusive. The omission of a specific duty or responsibility will not preclude it from the position.

Functions as the primary internal contact for all Bard Access Systems customers and, as such, receives and answers all customer inquiries, enters all customers’ orders, resolves all issues concerning customer orders and shipments.

Functions as the primary internal contact for the Bard Access Systems Sales Force.

Enters all product/literature requests for the Field Sales Force and customers.

Provides internal support to the Sales Force as required.

Provides product information to customers, including product use and maintenance, flushing protocols, etc.

Processes return goods authorizations, including initiating the return process, recommending a return amount per the BAS Return policy, and communicating all return goods information to the sales representatives.

Determines nature of complaints and identifies and implements resolutions for non-product complaints.

Interacts with the BAS product managers and clinical staff to resolve customer inquiries.

Basic Qualifications:

Two (2) years experience in Customer Service or equivalency.

Good phone technique, human relation skills, and keyboard/typing knowledge.

Preferred qualifications include:

Two (2) years experience in a call center environment.

The incumbent must demonstrate the potential ability to perform the essential functions of the job as outlined in the duties and responsibilities.

Additional Desirable Qualifications Skills and Knowledge:

Problem solving and/or application of judgment in dealing with customers.

Specialized skills with oral and written communications and data entry.

Excellent communication skills and good judgment.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status

Updated 05/14/2018

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Company info

Becton, Dickinson and Company
Website : http://www.bd.com/

Company Profile
BD is a medical technology company that serves healthcare institutions, life science researchers, clinical laboratories, industry and the general public. BD manufactures and sells a broad range of medical supplies, devices, laboratory equipment and diagnostic products. BD is headquartered in the United States and has offices in more than 50 countries worldwide.

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