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Job Details

Customer Care Sales Representative

Company name
Johnson Controls, Inc.

Location
Richardson, TX

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Customer Care Sales Representative','WD30042405010','!*!What you will do

The primary role of the Customer Care Representative is to maintain and

grow sales within a defined customer base and geographical territory. The

representative will develop and execute a customer-focused strategy that will

lead to greater retention of preventative maintenance contracts, higher revenue

per customer and ensure greater customer satisfaction.

 

How you will do it

Adhere

to current Johnson Controls policies, procedures, products, programs and

services.Manage

all retention activities within an assigned service agreement customer

base of $3M-$3.5M.  Responsible for retention, customer satisfaction

and growth within the customer baseDeliver

increased sales against an assigned quota.Act

as the primary point of contact for the assigned customer base and develop

a positive ongoing relationship with customers plus an intimate knowledge

of each account (e.g. key decision makers, equipment, service contract,

history, etc.).Interface

effectively with district operations to deliver and improve service

delivery.Determine

customer needs and develop sales strategies to meet those objectives.Report progress and

metrics to operation and corporate teams on a weekly and monthly basis.','!*!What we look for

BA, BS or

similar degree highly preferred2 years of

sales and/or customer service experience with a similar product, service

or industryHighly motivated and success drivenExcellent communication skills and ability to quickly qualify

opportunitiesHigh degree of self-disciplineIndependent, creative thinkerAbility to sell intangible services

Who we are

At Johnson Controls, we’re shaping the

future to create a world that’s safe, comfortable and sustainable. Our global

team creates innovative, integrated solutions to make cities more connected,

buildings more intelligent and vehicles more efficient. We are passionate about

improving the way the world lives, works and plays. The future requires bold

ideas, an entrepreneurial mind-set and collaboration across boundaries. You

need a career focused on tomorrow. Tomorrow needs you.

Johnson Controls is an

equal employment opportunity and affirmative action employer and all qualified

applicants will receive consideration for employment without regard to race,

color, religion, sex, national origin, age, protected veteran status, status as

a qualified individual with a disability, or any other characteristic protected

by law. If you are an individual with a disability and you need an

accommodation during the application process please email SpecialAccommodations@Tyco.com

','Sales & Marketing','US-TX-Richardson','','Bldg Technologies & Solutions','Exempt','Exempt','Customer Care Sales Representative

Company info

Johnson Controls, Inc.
Website : http://www.johnsoncontrols.com

Company Profile
Johnson Controls, Inc. is engaged in building efficiency, automotive experience, and power solutions businesses worldwide. Its Building Efficiency segment designs, produces, markets, and installs integrated heating, ventilating, and air conditioning systems, as well as building management systems, controls, and security and mechanical equipment. This segment also provides technical services, energy management consulting, and operations of real estate portfolios for the non-residential buildings market. In addition, this segment offers residential air conditioning and heating systems, and industrial refrigeration products. The company’s Automotive Experience segment designs and manufactures interior products and systems for passenger cars and light trucks, including vans, pick-up trucks, and sport/crossover utility vehicles serving original equipment manufacturers. This segment offers seating systems and components; cockpit systems consisting of instrument panels and clusters, information displays, and body controllers; overhead systems, such as headliners and electronic convenience features; floor consoles; and door systems. The company’s Power Solutions segment produces lead-acid automotive batteries, as well as offers absorbent glass mat and lithium-ion battery technologies for hybrid and electric vehicles. It serves automotive original equipment manufacturers and the general vehicle battery aftermarket. The company was formerly known as Johnson Electric Service Company and changed its name to Johnson Controls, Inc. in 1974. Johnson Controls, Inc. was founded in 1885 and is headquartered in Milwaukee, Wisconsin.

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