Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
Similar Jobs
Work-From-Home CE Expert /Event Support
eBay, Inc.
Boston, MA
Apply Now >
Customer Sales - Entry Level
Vector Marketing Corporation
Waltham, MA
Apply Now >
Sales Representative - Entry Level
Vector Marketing Corporation
Waltham, MA
Apply Now >
Sales Representative - Entry Level
Vector Marketing Corporation
Danvers, MA
Apply Now >
Workforce Analyst
Randstad Holding nv
Waltham, MA
Apply Now >
View more jobs in Beverly, MA
View more jobs in Massachusetts

Job Details

Customer Service Call Center Representative-12/hr

Company name
OnBrand24

Location
Beverly, MA

Apply for this job






5 hit(s)  

Profile

 

POSITION OVERVIEW

WHAT IS THIS POSITION EXACTLY AND WHAT TYPES OF SHIFTS ARE AVAILABLE?

We are seeking energetic and reliable professionals to join our team as Customer Service Representatives. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Customer Service Representatives are often the first point of contact for customers’ product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.

Schedule

There are multiple evening shifts available for this position between 10:30 AM – 11:00 PM, Monday – Sunday.

WORKING AT ONBRAND24

WHAT CAN I EXPECT AND HOW DO I KNOW IF I WILL LIKE THE POSITION?

Following a best in class customer service product training, you will jump right into delivering an exceptional customer experience as part of our high-performance team. This is a rare opportunity to share the vision and success of a growing company.

HOW DO YOU KNOW IF THIS POSITION IS RIGHT FOR YOU?

  • You love talking; people even say you should get paid for talking (perfect fit!)
  • You thrive in exciting environments and enjoy a challenge
  • You enjoy talking to people and learning new things
  • You believe personality is essential.

JOB RESPONSIBILITIES

WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO EVERY DAY?

In this role, you will also be responsible for taking incoming calls from our customers and providing world-class customer service. As a highly trained expert on each program and business process, you will work on behalf of some well-known brands across the country. This role requires you to interact with hundreds of customers each week resolve support issues and ensure best in class customer experience. In addition to being an all-around great asset to the team, our entry level customer service representatives are responsible for the following tasks.

KEY RESPONSIBILITIES

  • Provide support to customers, handle inquiries, provide resolutions
  • Maintain existing client relationships by providing exemplary customer service, program knowledge, empathy, and professionalism.
  • Appropriately escalate customer dissatisfaction
  • Ensure first call resolution through problems solving and effective call handling

 

CANDIDATE QUALIFICATIONS

LIKE WHAT YOU ARE HEARING? WONDER IF YOU HAVE WHAT IT TAKES?

OnBrand24 offers excellent training for the right candidate. Successful candidates will be motivated, reliable, have excellent communication skills, most importantly, be willing to learn new skills and acquire new knowledge every day. you will need to be confident, fully engaged, a team player and dedicated to bringing a positive and enthusiastic outlook to work each day.

KEY QUALIFICATIONS

  • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
  • Must have the ability to learn customer service software applications
  • Must be proficient with basic PC skills
  • Ability to multi-task in a fast-paced environment
  • Highly reliable
  • Minimum 18 years of age
  • High School Graduate (Or Equivalent)
  • Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or office/administrative roles is a plus, but not required since we train all new employees for the job.

 

COMPENSATION DETAILS

INTERESTING IN WORKING SOMEWHERE WITH BEST-IN-CLASS TOTAL REWARDS?

At OnBrand24 we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional. Our people are not just employees; they are our business, our most important resource!

Wage

Standard starting compensation includes a base hourly wage commensurate with experience and frequently includes variable performance and contest earning potential. Yearly reviews and raises are awarded based on tenure and performance, so our employees can make more each year.The wage range $11.00/hr - $12.00/hr based on experience

Benefits

Professional work environment, health insurance, 401k

 

ABOUT ONBRAND24

WE BELIEVE THAT HAPPY EMPLOYEES ARE CRITICAL TO THE CUSTOMER EXPERIENCE.

OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets.

OnBrand24 was founded in 1981 to provide a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients.

Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client’s brands passionately. Our people are our product, and

we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource. We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company.

Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH.

To learn more, visit us our careers page.

Company info

OnBrand24

Company Profile

Similar Jobs:
Benefits Specialist
Location : Wilmington, MA
BENEFITS SPECIALIST compensation: 55K- 75K Bonus employment type: full-time CUSTOMER SERVICE SPECIALIST IMMEDIATE OPENINGS (Woburn) compensation: 55K-75K Bonus Our growing office for labor union benefits is looking to add...
Call Center Specialist
Location : Woburn, MA
Ref ID: 02130-9501273281 Classification: Customer Service Compensation: $14.00 to $14.00 per hour Our client, a veterinary hospital located in Woburn, MA is looking for a Call Center Specialist. The Call Center Specialist will be ...
Customer Service Associate
Location : Boston, MA
Customer Service Associate - 166208 WinterWyman in Boston MA USA Why Work Here? “Known for our professionalism, WinterWyman is one of the Northeast’s most recognized talent acquisition firms.” Customer Service Associate Contract P...
The number of jobs listed on EmploymentCrossing is great. I appreciate the efforts that are taken to ensure the accuracy and validity of all jobs.
Richard S - Baltimore, MD
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
CallCenterCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
CallCenterCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 CallCenterCrossing - All rights reserved. 168