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Customer Service Agent

Pittsburgh, PA

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Account Executive/Staffing Manager
**MEMBERS ONLY**SIGN UP NOW***. has a rewarding career opportunity for an articulate, highly-skilled and people-oriented Customer Service Representative. Do you love building solid customer relationships? Then this position may be for you. This role will be situated in a challenging and dynamic environment. This Customer Service Representative position is based in the Pittsburgh, Pennsylvania region and is a long term temporary-to-fulltime employment opportunity. The shift times would vary between the hours of 8am and 7pm Monday through Friday on a weekly basis, with the option to swap shifts with other colleagues. This position would involve a training course to help you get situated before your first day on the phones, however prior customer service experience in a call center is preferred. Key responsibilities - Manage and place incoming telephone calls relating to open enrollment and benefits coordination for employees from different companies - Manage the fielding and sending of important written business correspondence - Give exceptional customer service in a timely fashion - Manage accurate data entry of information involving the use of Windows 7 templates and Microsoft Excel
Job Requirements
- Demonstrated experience performing extensive research to resolve complex customer inquiries - Supportive, positive attitude with a detail oriented demeanour applied to all tasks - Microsoft Excel experience preferred - Excellent communication and organizational skills - Strong problem solving and analytical skills - 2 years' experience with performing in a goal-driven customer-focused environment preferred - Excellent customer service and office administrative skills - Ability to use multiple computer systems, applications, and utilize search tools to find information - Ability to interact effectively with internal and external partners and clients/customers
**MEMBERS ONLY**SIGN UP NOW***. is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our **MEMBERS ONLY**SIGN UP NOW***. temporaries' skills and match them with the needs of top employers in their area.
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