Credit Acceptance Corporation
$13.40 - $13.41 per hour + bon
Customer Service Representative
Why Work For Credit Acceptance?
Credit Acceptance is a rapidly-expanding company with extensive growth opportunities. We are proud to say, for the 4th year in a row, we have been named one of Fortune Magazine's 100 Best Companies to Work For. Our team members and culture create a positive workplace that drives us to succeed, making Credit Acceptance one of the largest used car finance companies nationally.
We offer a great work environment, awesome team members, competitive benefits, progressive career opportunities, a casual dress code and we work hard to ensure every team member is empowered to work to their fullest potential.
Credit Acceptance offers team members:
Uncapped bonus potential
Extensive growth opportunities as demonstrated by our track record of promoting internally
An atmosphere that is collaborative, challenging, and filled with forward thinking team members
Ongoing business training and career development opportunities
Strong work-life balance
Competitive market-based salary with quarterly profit sharing and annual merit bonuses
We are hiring a Customer Service Representative within our Customer Service Department.
Responsibilities in your area will include:
Spend up to 90% of your time on the phone effectively and efficiently handling consumer phone calls, one-time and recurring phone payments.
Use our call model to handle each call in a manner that is respectful and patient while providing consumers with accurate account information.
Professionally and respectfully persuade consumers to pay in an effort to bring and keep their account current.
Ensure the information we depend on to contact and collect from these consumers is accurately maintained.
Ensure the payment transaction information from these consumers is accurate.
Remain compliant with our policies, processes and legal guidelines.
Be open to ongoing feedback aimed at improving performance.
Regular and predictable attendance as outlined in the department attendance policy
Who Are We Looking for?
Our ideal candidate for this role needs to:
Speak clearly, professionally and articulately
Possess a strong decision making ability
Use your judgment to escalate issues appropriately
Document records clearly and efficiently
Learn quickly and apply knowledge learned
Handle difficult conversations professionally
Be self-motivated and demonstrate urgency and initiative
Remain compliant with our policies, processes and legal guidelines
High school diploma or GED
Previous customer service experience in a call center environment.
Experience in the finance or automotive industry.
Experience in any position where you had to demonstrate excellent communication skills.
Training and Work Schedule Requirements:
2 weeks of full-time mandatory training (Monday-Friday, 8am - 5pm)
Monday - Friday (5am - 8am OR 9am), every other Saturday (9:30am - 12:30pm)
Company Core Values:
To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE in their work:
: Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.
: Value teamwork, share successes, appreciate others and communicate in a way that promotes trust.
: Make timely well-considered decisions, create innovative solutions and continuously learn.
: Communicate clearly and objectively; don't be afraid of difficult conversations. Raise concerns through the proper channels.
: Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly.
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is an equal opportunity employer.
Start Date: 03/12/2018
Position Type: Full-Time Permanent
Years of Experience Required:
Credit Acceptance Corporation
Website : http://creditacceptance.com