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Job Details

Call Center Representative Medical Scheduler

Company name
Johns Hopkins

Baltimore, MD, United States

Employment Type

Call Center, Customer Service

Posted on
May 04, 2020

Valid Through
Aug 17, 2020


\u003Cdiv\u003E\u003Cp\u003E\u003Cstrong\u003EPOSITION SUMMARY:\u003C/strong\u003E\u003C/p\u003E\u000D\u000D\u003Cp\u003EReceive inbound contacts (calls, emails, faxes, etc.) from patients and physicians requesting services within JHMI. Coordinate complex appointment scheduling linking consults and ancillary services required for assigned specialty services within the department, maintaining patient demographic and insurance pre\u002Dregistration information in appropriate department scheduling system(s) (Meditech, IDX, OCIS, MOSAIQ or EPIC). Provide patients with information on physicians, directions to locations and educational materials. Answer patients or physicians questions. Interviews callers to obtain full understanding of what information is being requested. Provide high quality customer service on every call. Promote teamwork and call center success. Responsible for satisfying the customer and maintaining the image of JHM.\u003C/p\u003E\u000D\u000D\u003Cp\u003E\u003Cbr\u003E\u000D\u003Cstrong\u003EEducation:\u003C/strong\u003E\u003C/p\u003E\u000D\u000D\u003Cp\u003EHigh school diploma or GED required. Minimum of two years of college preferred.\u003C/p\u003E\u000D\u000D\u003Cp\u003EBachelor\u0027s Degree considered in lieu of experience (healthcare, education, or business related degree preferred)\u003C/p\u003E\u000D\u000D\u003Cp\u003E\u003Cbr\u003E\u000D\u003Cstrong\u003EKnowledge:\u003C/strong\u003E\u003C/p\u003E\u000D\u000D\u003Cp\u003ERequires a working knowledge of sub specialties in the department. Requires a working knowledge of medical and insurance terminology. Requires a working knowledge of hospital and provider referral protocols. Requires a working knowledge of medical insurance plans, billing, regulations, especially managed care plans. Requires working knowledge of effective interpersonal communication and service excellence. Requires working knowledge of PC Word processing, PC spreadsheets and applications. Certification on host systems EPIC, Meditech, OCIS, MOSAIC and IDX as appropriate within introductory period. Requires proficiency on multi\u002Dline phone or ACD or similar system, copier, fax machine, calculator, information applications (scheduling, registration, referral management, etc.) and any other technology applications required for the position (electronic insurance verification, email, etc.) Must meet call performance, schedule adherence, data accuracy and quality standards. May require knowledge of referral tracking and handling of medical records.\u003C/p\u003E\u000D\u000D\u003Cp\u003E\u003Cbr\u003E\u000D\u003Cstrong\u003ESkills:\u003C/strong\u003E\u003C/p\u003E\u000D\u000D\u003Cp\u003EAbility to type 35 wpm preferred. Require excellent verbal and written communication, professional telephone manner, interviewing and interpersonal skills to interact with patients, families, members of the health care team and external agencies. Requires ability to work with diverse people and deal effectively with angry and/or upset customers.\u003C/p\u003E\u000D\u000D\u003Cp\u003E\u003Cbr\u003E\u000D\u003Cstrong\u003EWork Experience:\u003C/strong\u003E\u003C/p\u003E\u000D\u000D\u003Cp\u003ERequires a minimum of two years related of experience in medical office, hospital, medical call center or similar customer service environment including a comparable level of administrative experience in the military.\u003C/p\u003E \u003C/div\u003E,

Company info

Johns Hopkins
Website :

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