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Job Details

Customer Service

Company name
Merck Group

Location
Saint Louis, MO

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Profile

A career with MilliporeSigma is an ongoing journey of discovery: our 50,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. MilliporeSigma is a business of Merck KGaA, Darmstadt, Germany.

Your Role:

The purpose of this position is to support company efforts at relationship and knowledge building with our eBusiness Accounts.  Representatives are responsible for fulfilling corporate order processing requirements through a full range of ecommerce services, and responding to all non-technical customer service inquires. 

Team is responsible for a variety of tasks related to eOrdering and Support. Team will utilize a wide range of tools including but not limited to SAP, Accelerator, Chat, CRM, Phone etc.

Who you are: 

Resident experts on Sigma-Aldrich website order management functions. Second line of contact for Web Help Desk calls, providing customers with site “walk through” support and troubleshooting.

Record incidents of Sigma-Aldrich e-commerce systems and internet down-time or substandard performance. Drive e-commerce adoption with customers, and audit electronic order volume for issues.  Efficiently process customer service inquiries and purchase order requests.  Ensure service level and process consistency across a multi-site customer contact function.  Build relationships with internal/external departments to meet customer demands

Who You Are:

High school diploma or equivalent work experience.  Associate degree or BS/BA desirable.  2 year of customer service experience, preferably in a call center environment

1 year of working with Sigma-Aldrich business processes related to Customer Service, preferred

Creative problem solving,  analysis skills and strong PC skills

Ability to work well in a team environment

Excellent organizational skills with the ability to multi – task in a fast pace environment

High sense of urgency and ownership required & excellent communication skills

What we offer:

With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious?

Apply and find more information at come2emd.com

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to his/her Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because he/she made a good faith report of discrimination.

Job Requirements

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Company info

Merck Group
Website : http://www.merckmillipore.com

Company Profile
Our purpose is to solve the toughest problems in life science by collaborating with the global scientific community – and through that, we aim to accelerate access to better health for people everywhere. We provide scientists and engineers with best-in-class lab materials, technologies and services. With the 2015 combination of Merck Millipore and Sigma-Aldrich, we now have a broad portfolio of 300,000 products, an expanded global footprint and an industry-leading eCommerce platform - SigmaAldrich.com. We are dedicated to making research and biotech production simpler, faster and safer.

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