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Call Center Manager

Location
Boston, MA

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Job Description:
Memorado is seeking an experienced Call Center Manager for our inbound call center. You will
Day-to-day supervision of Supervisors and call center agents to ensure highest levels of productivity
Ensure a pleasant and high quality experience for all callers
Provide ongoing training, coaching, call shadowing and development of staff
Hire and maintain staffing levels at budget
Report review to identify trends to improve client and company revenue cycle performance
Meet or exceed performance goals
Conduct performance reviews and disciplinary actions
Communicate processes, procedures and other information to staff
Perform other functions as assigned
Qualifications:
Minimum of 20 years managerial experience in call center
Medical billing experience preferred
Excellent managerial and motivational skills
Patient centered service approach
Outstanding organizational skills
High level of flexibility and adaptability to consistently changing work environments
Strong critical thinking and problem-solving skills
Ability to read, interpret and analyze reports
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Ensure a pleasant and high quality experience for all callers
Provide ongoing training, coaching, call shadowing and development of staff
Hire and maintain staffing levels at budget
Report review to identify trends to improve client and company revenue cycle performance
Meet or exceed performance goals
Conduct performance reviews and disciplinary actions
Communicate processes, procedures and other information to staff
Perform other functions as assigned
Qualifications:
Minimum of 20 years managerial experience in **** Disabled Person, Inc. | Terms and Privacy Policy
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