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Job Details

Call Center Representative

Location
Coeur D Alene, ID

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Call Center Representative
in
Coeur d'Alene
Idaho
Requisition Number
18-1226-PTCSS
Post Date
6/12/2018
Title
Call Center Representative
City
Coeur d'Alene
State
ID
Bank/Branch
Mountain West Bank- Coeur d'Alene
Job Family
Mountain West Bank
Part Time
Yes
Description
Come and work for an organization voted “One of The Top 10 Best Companies to work for in Idaho, two years running! At Mountain West Bank, we love where we work!
Our Customer Support Department is looking for a part time, 20 hour a week, Customer Service Representative Rock Star! This position is located in Coeur d'Alene, Idaho. Prior customer service experience would be preferred.
Minimum Position Qualifications
High school graduation or equivalent plus one year customer service experience. Working knowledge of office practices and procedures is beneficial. Good basic math skills to ensure accurate transactions.
Preferred Education and Experience
Ability to operate a variety of office machines and computer equipment with above-average knowledge of computer applications including Internet and e-Commerce products. Experience with Microsoft Word and Excel would be preferable.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Listens and responds effectively to internal and external customer questions resolving issues to the satisfaction of others. Demonstrate respect for all customers. Provide follow-up in a timely manner.
Ensure assigned reports are reviewed timely and accurately and all follow-up occurs as needed.
Listen and communicate with Branches in order to:
• Identify, research and develop new and improved Operational procedures.
• Identify and communicate areas where additional training may be needed.
Routinely travel to assigned branches and perform training, support or pre-audit functions. As needed, provide ongoing support to Customer Service Managers.
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Apply today to join our fabulous team!
Part Time benefits include dental, vision, flexible benefit plan, voluntary life insurance, supplemental insurance, paid sick leave, paid vacation leave, personal day, holiday pay and 401(k) with profit sharing contributions.
Our benefits include:
• 2016 & 2017 Top 10 Best Places to Work in Idaho!
• A culture that promotes fun at work!
• Legendary Service Program
• Mountain West Bank University
• Promoting from within whenever possible
• Robust training program
• Living the FISH! Philosophy
• 401(k) Match with Profit Sharing Contribution
• Monthly casual days
• Verizon cell phone discount – 17% off your bill!
• Numerous community service opportunities
• Employee loan discounts
• Discounted gym membership
• AFLAC supplemental insurance
• MWB family days
• Formal orientation program
• Random fun days!
• Annual employee appreciation day
• Pay it Forward day
• Wellness program with cash incentives
• Anniversary awards
• Free turkey or groceries at Thanksgiving
• Annual CEO visit
• Focus groups and fireside chats
• Annual benefit statements
• Education reimbursement
• Incentive programs for catching fraud and referring business
• Big Days!
• Logo wear credit
• Employee Assistance Program
Requirements
Skills & Abilities
Well developed written and verbal communication skills to maintain professional, courteous, helpful service to co-workers, customers, and the public so as to enhance the overall efficiency and image of the Bank.
Good basic math skills to ensure accurate transactions.
Ability to operate a variety of office machines and computer equipment with above-average knowledge of computer applications including Internet and e-Commerce products. Experience with Microsoft Word and Excel would be preferable.
Must be detail-oriented, and possess the ability to work quickly and accurately in a professional manner in a multi-task environment.
ADA Requirements
Physical Requirements
Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office
equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off
site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
Working Conditions
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
Mental and/or Emotional Requirements
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic
mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities
from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines
/ requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.
Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not a contract and should not be construed as a guarantee of employment for any specific period of time.
Mountain West Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without
notice.
We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical
disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.
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