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Job Details

Rep Call Center 1 St John Hospital Medical Center Telecommunications Full Time Evening

Company name
Saint Agnes Hospital

Detroit, MI

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Department: Telecommunications 001 Additional Job Details: Full-Time,Evening,\u00a040 hours,Weekly 11am - 730pm shift time Marketing Statement St. John Providence Health System is a member of Ascension Health, the largest not-for-profit Catholic Health system in the United States. Our Mission, Vision and Values: St. John Providence Health System, as a Catholic health ministry, is committed to providing spiritually centered, holistic care which sustains and improves the health of individuals in the communities we serve, with special attention to the poor and vulnerable. Our Values: We are called to: Service of the Poor, Reverence, Integrity, Wisdom, Creativity and Dedication Our Vision: Our passion for healing calls us to cultivate trust, advocate wellness, and transform healthcare. Job Description Job Summary: The Rep-Call Center 1 answers incoming calls and performs triage of inquiries. Responsibilities: Responds to telephone and\/or Internet inquiries from customers seeking information and\/or resources., following a set standard. Collects relevant caller data to assist with measurement, tracking and reporting activities. Track inquires, questions and answers and provide resolution. May perform additional clerical duties as assigned. Depending on the program within the Call Center, facilitates the process for SJH community health education-sponsored programs, physician referrals and appointments. Makes appointments for readmission patients, handles phonecalls and triages appropriately, handles codes for all hospitals. Facilitates all outpatient diagnostic scheduling appointments for health system. Integrates customer service evaluation methods into daily work plan in order to use customer feedback to constantly improve individual and departmental performance and increase customer satisfaction. Reviews, routes, and files patient consumer\/patient surveys to the manager; provides follow up on all surveys requiring attention. Performs all other duties and projects as assigned. Qualifications Education: High school diploma or equivalent required Work Experience: 3 years of experience in a healthcare field, customer service, telemarketing, or sales. Experience in computer software applications (i.e. Windows, Microsoft Word, MS Outlook, email).

Company info

Saint Agnes Hospital
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Company Profile
St. Agnes also supports off-site facilities including Seton Imaging Center and the Ellicott City Surgery Center. For more information, please call 410-368-6000. In 1862, The Daughters of Charity began St. Agnes Hospital, carrying on their centuries-old mission of service. The first Catholic hospital in Baltimore, St. Agnes was originally created to provide nursing care for the poor. The facility moved to its present location in 1876 and was reorganized as a full-service hospital in 1906. Today St. Agnes Hospital is a full-service community teaching hospital with residency programs in a number of medical/surgical specialties.

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