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Bilingual Retirement Plan Call Center Representative - September Start Date

Location
Andover, MA

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Responsibilities What will you do? You will work for the fastest growing retirement record-keeper in the country You will provide superior customer service to our Retirement (401K) Participants You will be paid to train and study during your first weeks with us to obtain your FINRA Series 6 and Series 63 licenses. Study support, training and materials will be provided to you to assist you with passing the required license testing. This role will allow you to build a solid foundation in the retirement sector within financial services with the opportunity to grow your career You will be part of a dynamic team environment You will help educate participants on retirement plans; while learning the industry! You will answer incoming calls regarding retirement plans from participants (employees), employers, and third party plan specialists. You will answer questions ranging from account access via the website, fund transfers, account changes, contributions, withdrawals, rollovers, benefits and investment options You will also assist in processing retirement related investment transactions, educating participants about retirement readiness, and providing communication regarding plan updates and changes. Qualifications What will you need? Ability and desire to provide a quality customer service experience and connect with clients via the phone Proven strong verbal and written communication skills Attention to detail and the ability to follow processes, policies and procedures established by the financial services industry and government regulators Successfully pass Series 6 and 63 securities examinations following training and study time Ability to work a flexible schedule, Monday through Friday (No Weekends) Associates or Bacheloru2019s Degree, OR equivalent work experience preferred Previous experience in the financial services industry a plus but not required Bilingual in Spanish required About Great-West Financial Atu00a0 Great-West Financialu00ae u00a0andu00a0 Empower Retirement , u00a0our more than 5,700 global associates are dedicated to helping customers secure their financial futures. We offer a range of retirement savings products, life insurance, annuities and investment services from offices across the country. If youu2019re interested in joining a company that enjoys a record ofu00a0strong performanceu00a0and is rich inu00a0historyu00a0yet innovative, bold and transformative, then our organization is an outstanding place for you to grow and succeed. Weu2019re an equal opportunity employer dedicated to workforce diversity. Weu2019re also committed to providing a drug-free workplace. Need help finding the right job? We can recommend jobs specifically for you! Click here to get started.

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