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Job Details

Call Center Recovery Team Supervisor Jacksonville

Company name
Enhanced Recovery Company, LLC.

Location
West Jacksonville, FL

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Profile

WHY WORK HERE We Create Opportunity ERC is a growing end-to-end solutions provider in the accounts receivable management industry servicing clients nationwide\u00a0with 3,000 employees across 8 locations and 3 divisions. Because of our relentless dedication to deliver nothing less than exceptional, our company continues to grow. Join us and you will too. We\u2019ll provide you with the tools, training and a team who will guide you and help you grow. And along the way you\u2019ll work with smart, fun people while receiving a great benefits package and earn some serious perks. Competitive pay with monthly bonus potential Opportunities to gain valuable professional skills through on-going training Career growth opportunities Fun, innovative culture that will challenge you and support your growth Benefits offered after 60 days to include: Health, Dental, Vision, and IRA options Paid Holidays after 90 days Paid Time-Off after 6 months WHO WE'RE LOOKING FOR We Don\u2019t Breed the Weak Let\u2019s keep it real. We haven\u2019t gotten this far by simply checking the boxes and delivering the bare minimum. We are a team of real go-getters \u2013 the kind of people who seek out challenges, attack the day and outperform themselves. Bottom line, you have the opportunity to elevate your career by giving 100% every day to reach your full potential and prove to ERC you want to be more than average. Minimum Qualifications: College degree preferred or High School diploma with equivalent work experience Exceptional interpersonal & communication skills Strong supervisory experience including staff development Working knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint Demonstrated ability to drive performance through the actions of others Understanding of call center tools and technology used to manage KPIs and SLAs Possess effective conflict resolution skills (both customer and agent conflict) Possess time management, planning, organizational and multi-tasking skills Ability to learn new products and system Flexibility in working within the hours of operation, including weekends and holidays Ability to work in a professional fast-paced environment WHY THIS POSITION We Don\u2019t Believe In Limits Team Supervisors are responsible for the day-to-day activity and development of 25 Agents (or less) within a call center environment. The Team Supervisor is responsible for ensuring call quality from start to finish and proactively seeks ways to improve the internal processes and results. Team Supervisor\u2019s conduct regular business meetings with Agents to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Team Supervisor\u2019s work closely with the Call Center Operations Management to ensure the overall adherence to corporate policies and optimal performance standards. Responsibilities include but are not limited to the following: Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity Partnership with client support groups to work toward common goals Develop and maintain strategy on ensuring customer satisfaction on all customer interactions Provide team motivation and development to drive the desired results Responsible for the overall performance and productivity of direct reports Responsible for daily and weekly payroll review and submission to ensure correct entries Responsible for tracking and reporting all agent on and off phone activities Meeting performance targets, operating efficiencies, processing improvements, people development and quality assurance Monitoring of individual attendance adherence to schedule Responsible for coaching via agent one on ones monthly Other duties and responsibilities as assigned RESUME SUBMISSION REQUIRED FOR CONSIDERATION ERC is an Equal Opportunity Employer

Company info

Enhanced Recovery Company, LLC.

Company Profile

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