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Job Details

Customer Service Sales Reps

Company name
IBEX | GLOBAL - PITTSBURGH, PA

Location
Pittsburgh, PA

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New improved pay NOW at Ibex Global, starting at $12.50. Hiring a 100 Customer Service Sales Representatives. Offering a Loyalty Bonus, plus Limited-Time Hiring Bonus.Summary:Residential Sales & Service Consultants (RSSC) are responsible for creating an outstanding experience at every interaction for both new and existing residential customers. The RSSC uses superior product knowledge and a passion for customer satisfaction to provide solutions for a wide range of residential customer needs in a fast paced and energetic environment.General Duties:Duties include, but are not limited to, the following:Selling and\/or saving Frontier products and services. Negotiating service order requests from customers for installation, change or removal of telephone, data, and related services.Ability to deal with customers patiently, tactfully and efficiently by presenting services to the customer for save and sales opportunities, and completing save\/service order activity in an accurate and timely manner.Accurately computing and quoting customer monthly charges, non-recurring charges, adjustments and balances. Must be able to provide flexible options to the customer based on product and service needs.Full range of billing and collections duties. Discuss billing inquiries. Utilizes billing system to assist customers in a wide range of billing transactions.Full range of repair resolution duties. Interfacing with customers regarding (and performing work associated with) pending orders, repair requirements and repair resolution.Basic Qualifications1-2 years of sales experience in a call center environment with proven resultsMust be able to work anytime during the centers hours of operation.Experience in a customer focused role requiredOutstanding communication and listening skillsWork independently and make solid decisionsEnergeticProfessionalHigh School degree or equivalentHistory of excellent work attendanceBasic math skills, data entry skills and sales aptitudeRequired Experience And Minimum Requirements:High school diploma or the equivalent.Basic computer skills.Typing speed of at least 25 words per minute.Ability to multi-task.Excellent verbal and written communication skills.Background and drug screens are required for this position.

Company info

IBEX | GLOBAL - PITTSBURGH, PA

Company Profile

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