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Job Details

Vendor Lead Vendor Management HP Call Center Management

Phoenix, AZ, United States

Posted on
Dec 03, 2021

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The Vendor Management Lead works as liaison between vendors and organization. The Vendor Management Lead works on problems of diverse scope and complexity ranging from moderate to substantial.


The Vendor Management Lead reviews and negotiates terms of vendor contracts and communicates with vendors to regarding day-to-day matters. Builds and maintains positive relationship with vendors and monitor vendor performance. Researches invoice and contractual issues and resolve discrepancies. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action.

Required Qualifications

BPO Experience
2 or more years of project leadership experience
Progressive operational experience
Leadership experience over a large metric-intensive operational unit
Proficient in Microsoft Office applications including Word, Excel and PowerPoint
Strong verbal and written communication skills
Strong facilitation skills
Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

Certification with Six Sigma and/or the Project Management Institute
Prior experience in a healthcare or insurance setting
Knowledge of Medicare Advantage
Grievance and Appeals experience

Additional Information

Scheduled Weekly Hours


Company info

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