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Job Details

Vendor Lead Vendor Management HP Call Center Management

Location
Phoenix, AZ, United States

Posted on
Dec 03, 2021

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Profile

Description

The Vendor Management Lead works as liaison between vendors and organization. The Vendor Management Lead works on problems of diverse scope and complexity ranging from moderate to substantial.

Responsibilities

The Vendor Management Lead reviews and negotiates terms of vendor contracts and communicates with vendors to regarding day-to-day matters. Builds and maintains positive relationship with vendors and monitor vendor performance. Researches invoice and contractual issues and resolve discrepancies. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action.

Required Qualifications


BPO Experience
2 or more years of project leadership experience
Progressive operational experience
Leadership experience over a large metric-intensive operational unit
Proficient in Microsoft Office applications including Word, Excel and PowerPoint
Strong verbal and written communication skills
Strong facilitation skills
Must be passionate about contributing to an organization focused on continuously improving consumer experiences


Preferred Qualifications


Certification with Six Sigma and/or the Project Management Institute
Prior experience in a healthcare or insurance setting
Knowledge of Medicare Advantage
Grievance and Appeals experience


Additional Information

Scheduled Weekly Hours

40

Company info

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