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Job Details

Fraud Client Services Representative

Company name
Bank of America Corporation

Newark, NJ

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The Fraud Client Services Representative reviews customer accounts for the prevention and detection of possible Fraud. Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type. The incumbent will complete inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity. The incumbent may perform back office functions related to research and resolution of fraudulent activity and service support. Assesses the level of risk and makes decisions which directly impact the customer experience and risk to Bank of America. Reviews and analyzes accounts and customer situations that may require differentiated treatment or specialized resolution. Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools. Typically reports to Fraud Detection\/Prevention Supervisor Required skills: Ability to work within the operating hours and days for this position as outlined in the posted job requisition. Customer service experience, demonstrated commitment to providing quality customer service. Proven history of dependability. Proficient with computers. Ability to navigate multiple computer systems while interacting with the customer. Ability to work a flexible schedule to meet business needs. Experience working in a team environment. Ability to think critically and use good, sound judgment in decision making. Self-motivated and goal-oriented. Excellent verbal and written communication skills. Ability to effectively handle difficult client issues. Proficiency in dealing with customers issues in both a routine and complex environment. Ability to multi-task and proven track record of working independently. Ability to adapt quickly to changes in the environment. Desired skills: College degree or commensurate work experience preferred. 2-4 years of customer service experience. Inbound\/Outbound call center experience. Banking\/financial services experience. Knowledge of banking operations.

Company info

Bank of America Corporation
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Company Profile
Bank of America Corporation, through its subsidiaries, provides various banking and financial products and services for individual consumers, small and middle market businesses, institutional investors, corporations, and governments in the United States and internationally. The company’s Consumer & Business Banking segment offers traditional and money market savings accounts, CDs and IRAs, checking accounts, and investment accounts and products, as well as credit and debit cards; and lending related products and services, working capital management, and treasury solutions. This segment provides its products and services through operating 5,100 banking centers, 16,300 ATMs, call centers, and online and mobile banking platforms. Its Consumer Real Estate Services segment offers consumer real estate products comprising fixed and adjustable-rate first-lien mortgage loans for home purchase and refinancing needs, home equity lines of credit, and home equity loans. The company’s Global Wealth & Investment Management segment provides investment and brokerage, estate and financial planning, fiduciary portfolio management, cash and liability management, and specialty asset management services; and retirement and benefit plan, philanthropic management, and asset management services. Its Global Banking segment provides various commercial loans, leases, commitment facilities, trade finance, real estate and asset-based loans, and consumer loans; treasury management, foreign exchange, and short-term investing options; and debt and equity underwriting and distribution, and merger-related and other advisory services. The company’s Global Markets segment offers sales and trading services for securities and derivative products in primary and secondary markets; market-making, financing, securities clearing, settlement, and custody services to institutional investor clients; and risk management products. The company was founded in 1874 and is based in Charlotte, North Carolina.

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