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Job Details

Customer Service Representative Tempe 16 hr

Company name
Wollborg/Michelson Personnel Service, Inc.

Location
Tempe, AZ

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Customer Service Representative | Tempe | $16 hr

Wollborg Michelson Recruiting

Tempe

AZ

Job #666843422

Wollborg Michelson Recruiting is supporting a large healthcare provider and we are building a team of Customer Service Representatives in Tempe, Arizona. This is a Monday thru Friday schedule | Earliest shift begins at 8:00am, latest shift ends at 8:00pm. (You do not get to pick your shift) Position Purpose: Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner. Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources Provide assistance to members and/or providers regarding website registration and navigation Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application Process written customer correspondence and provide the appropriate level of timely follow up May coordinate member transportation and make referrals to other departments as appropriate Maintain performance and quality standards based on established call center metrics including turn-around times Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction Qualifications Education/Experience: High school diploma or equivalent. 1 years of call center customer service experience, or 2 years of customer service experience, preferably in a healthcare or insurance environment. Depending on the state, bi-lingual may be preferred.

Updated 05/16/2018

Company info

Wollborg/Michelson Personnel Service, Inc.
Website : http://www.wmjobs.com

Company Profile
At Wollborg Michelson, we are committed, tenacious, and passionate about what we do. Whether you're a company trying to fill a position with a highly specific profile, or a candidate searching for the right opportunity to match your unique skillset, we know the challenges you face. More importantly, we have the expertise, experience, and drive to overcome them. We have been respected for decades, but earn our reputation every day.

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