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Job Details

Financial Counselor

Company name
Mayo Foundation for Medical Education and Research

Location
Eau Claire, WI

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Job Description:

City

Eau Claire

State

Wisconsin

Telecommute

No

Department

Finance

Why Mayo Clinic

This is a call center position where staff assist patients with payment, billing and account related questions. This position is a Monday - Friday 8:00 - 5:00 opportunity with a one hour scheduled lunch. This position could be located in La Crosse, WI or Eau Claire, WI or Mankato, MN or Owatonna, MN.

Position description

The Financial Counselor is responsible for promptly assisting patients with their financial clearance prior to, during, or after their treatment period. This position is responsible for obtaining and updating insurance, financial, and demographic information within the Epic environment. Courteously and professionally helps patients and/or their families understand and assist with options to cover their financial obligations including but not limited to: co-pays, deductibles, and co-insurance. In addition, the counselors may assist patients with Medicaid, Third Party eligibility and Charity Care applications and processing. Responsible for establishing payment plans and collecting true self-pay and self-pay residual balances as necessary. Responsible for assisting patients with ad-hoc financial issues as needed prior to, during and following their treatment at Mayo Clinic. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit's performance expectations.

Qualifications

High School Diploma or GED required and 2 years of relevant experience required

OR

Bachelor's degree required

Additional qualifications

Position requires multiple years of experience in a health care setting involving customer service to become knowledgeable in practices involved in patient financial counseling and/or coordination of services related to insurance verification. Basic knowledge of self-pay collections, medical terminology, ICD10 knowledge, and a functional understanding of insurance is preferred. Requires excellent verbal communication skills, and the ability to work in a complex environment with varying points of view. Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail. Incumbent must be self-motivated, self-directed and highly organized who will promote a productive, collegial workplace and be a professional ambassador for Mayo Clinic. Ability to prioritize work and handle a variety of tasks simultaneously is necessary in this position. Belief in the mission and strong ethical conduct is essential. Must possess excellent interpersonal skills and have the ability to interact on a professional level with individuals from diverse backgrounds. Knowledge of and experience using an Epic RC/EMR system is preferred.

Additional Requirements include: Ability to read and communicate effectively, basic computer/keyboarding skills, intermediate mathematic competency, good written and verbal communication skills

knowledge of proper phone etiquette and phone handling skills.

License or certification

NA

Exemption status

Non-exempt

Compensation Detail

Education, experience and tenure may be considered along with internal equity when job offers are extended.

Benefits eligible

Yes

Schedule

Full Time

Hours / Pay period

80

Schedule details

Monday - Friday 8:00-5:00 with a one hour scheduled lunch

Category

Accounting,Business,Finance, Office & Administrative Support

Job posting number

92586BR

Recruiter

Veronica (Ronnie) Bartz

Equal opportunity employer

Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).

Email  

Company info

Mayo Foundation for Medical Education and Research
Website : http://www.mayoclinic.org/

Company Profile
Mayo Clinic has major campuses in Rochester, Minn.; Scottsdale and Phoenix, Ariz.; and Jacksonville, Fla. The Mayo Clinic Health System has dozens of locations in several states. To inspire hope and contribute to health and well-being by providing the best care to every patient through integrated clinical practice, education and research.These values, which guide Mayo Clinic's mission to this day, are an expression of the vision and intent of our founders, the original Mayo physicians and the Sisters of Saint Francis.

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