OneMain Financial, Inc.
We are scheduling on-site interviews to hire 18 new team members for a class starting on 29 January 2018
Founded over 100 years ago, OneMain is America’s premier personal finance company. Our company provides personal loans, insurance, and other related financial products to more than 2.4 million consumers in communities across the country through a network of over 1,800 branches with more than 10,000 employees. We are committed to responsible lending and regulatory compliance, and have an active program of outreach to the Investment Community. We are majority owned by investment funds affiliated with Fortress Investment Group LLC.
OneMain is currently seeking candidates to fill several permanent, full-time, direct-placement Collector positions. These positions will contact delinquent, medium to high risk accounts, or charged-off customers to arrange for repayment or settlement of account balances.
Primary responsibility is collecting on Personal Loans. In this position, you will also:
Initiate contact with customers arranging repayment and / or settlement of accounts in accordance with all applicable laws, policies, and procedures
Negotiate with customers to resolve delinquency problems.
Respond to inquiries from internal personnel, customers, and external parties including courts and agencies
Maintain and notate all appropriate information and documentation regarding customer and account status on computer system and provide same to others involved with collections of accounts
Initiate and provide necessary information to proceed with alternative collection procedures (i.e. recommendation of legal action, and referral to outside agencies)
Order and analyze appropriate documents to support collection efforts
Recommend adjustments to customer accounts and obtaining approval within established guidelines
Work in a goal-oriented environment to meet production indicators.
Operate in a goal-oriented environment, achieving individual and team performance targets and core competencies.
Identify and address early and late stage collections servicing requirements, volumes, and timelines for a portfolio or group of personal loan portfolios.
Assess, evaluate and make recommendations relative to capacity plans and reporting capabilities in order to implement measures to attain portfolio goals.
Collaborate with other Risk Operations departments to develop and oversee processes to achieve portfolio loss and expense objectives.
Two late nights per week of 1 PM – 10 PM and 3 days from 8 AM to 4:30 PM. Two Saturdays per month and extended hours at the end of the month.
Education - High School diploma minimum
Bi-lingual (Spanish / English) is highly preferred but not required
One (1) or more year(s) 1st party collection experience in a call center highly preferred
Ability to negotiate redemptions with customers
Experience collecting on auto accounts highly preferred
Automobile repossession and skip tracing experience is highly preferred
Experience and ability to work with auto repo vendors highly preferred
OneMain offers an excellent compensation package including a competitive base pay with additional incentives and bonuses.
Benefits include medical, dental, vision, life insurance, 401K, profit sharing, holiday and vacation time off
OneMain prides itself on internal growth opportunities through training and development as well as career growth opportunities through internal promotions. Take the first step toward a challenging and rewarding career at OneMain and apply today!
OneMain is an equal opportunity employer.
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OneMain Financial, Inc.
Website : https://www.onemainfinancial.com/USCFA/finser/portal/home/flow.action
OneMain Financial Since 1912, OneMain Financial has been helping people realize their financial goals and dreams. With branches nationwide, we are part of the communities in which we serve. Our branches are staffed with friendly, knowledgeable loan specialists who live and work right in your neighborhood. They understand your needs and are available to meet with you one-on-one to discuss your loan options. See our visual timeline on Facebook. A Pioneering Beginning Founded by Alexander Duncan as Commercial Credit in 1912, our company was a pioneer in the consumer finance industry. In 1916, we offered an installment loan program to help people purchase what was then an exciting new invention - the automobile. That led to the development of installment buying plans for home appliances and other consumer goods.