Job added in hotlist
Applied job
Contract job
Recruiter job
Employer job
Expanded search
Apply online not available
Similar Jobs
IT Technical Support Analyst
UnityPoint Health
Cedar Rapids, IA
Apply Now >
Customer Service
Cedar Rapids, IA
Apply Now >
IT Technical Support Analyst
UnityPoint Health
Cedar Rapids, IA
Apply Now >
IT Technical Support Analyst
UnityPoint Health
Cedar Rapids, IA
Apply Now >
$13.25/Hour Monday-Friday *Inbound Customer Service*
Aerotek, Inc
Cedar Rapids, IA
Apply Now >
View more jobs in Hiawatha, IA
View more jobs in Iowa
View Similar Jobs

Job Details

Workforce Analyst

Company name
GoDaddy Operating Company, LLC

Hiawatha, IA

Apply for this job

2 hit(s)  


About GoDaddy

GoDaddy powers the worlds largest cloud platform dedicated to small, independent ventures. With nearly 17 million customers worldwide and over 73 million domain names under management, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company visit ***************.

The Workforce Analyst will be the subject matter expert on all core workforce functions including budgeting, capacity planning, forecasting, scheduling and real time monitoring. They will complete these functions and ad hoc requests as needed and provide recommendations for process improvements to increase efficiencies within the team and the customer care organization. They will also provide training and coaching to less tenured members of the team and coordinate and provide oversight for all team projects.


Budget and capacity planning

Completion and coordination and oversight of ad hoc analysis and team initiatives and projects

Automation of existing department functions and process documentation and improvement

Coaching and training of less tenured analysts

Main point of contact for operations Directors and Managers


Bachelors degree or equivalent work experience

6 years of previous workforce management experience or 4 years workforce experience plus 2 years project management

2 years WFM in a multi-site contact/multi-time zone center

Experience with multiple WFM software products

Expert level Excel skills (complex calculations, pivot tables creation/manipulation, external data links, macros,VBA)

Understanding of data mining/SQL

Strong math and PC skills,

Understanding of statistical methods

Demonstrated knowledge and understanding of key call center performance metrics such as service level, AHT, adherence, etc.

Experience with workforce management products (Verint) and phone switch monitoring applications (Cisco Webview) preferred.

Works on significant and unique issues requiring evaluation of intangibles

Exercise independent judgment and selects criteria to set standard procedures

Creates formal networks involving coordination across multiple groups

Builds strong relationships within team, support departments and networks externally within all areas of company industry

Acts independently to determine methods and procedures on new/special assignments

Regularly directs less experienced analysts on processes/procedures

MBA preferred

GoDaddy is a proud equal opportunity employer.


GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

If you need assistance completing an application for a position with us, please reach out to our Recruiting Team at **********************

To submit your application to this position, please click Apply . On the next screen, after you click Apply, click Create to establish your candidate account. If you have previously created a candidate account, please slick Sign-In and use that account to complete your application.

Job Type


Job Reference


Job ID


Enter your details to join Resume-Library and apply for this role


First Name

Last Name

This email already exists

Enter your password to login and apply

Forgotten your password?

Apply Now

Company info

GoDaddy Operating Company, LLC
Website :

Company Profile
Go Daddy offers everything you need to make a name for yourself on the Web, from domain names and website builders to complete eCommerce solutions. We've earned our place as the world's #1 ICANN-accredited domain registrar by delivering world-class products at competitive prices and supporting them with industry-best service, delivered 24/7/365. We're proud to serve our customers from locations around the world, including Arizona, Iowa, California, Colorado, Washington, D.C., India, Singapore, and The Netherlands

Similar Jobs:
Cellcom Customer Service Representative
Location : Cedar Rapids, IA
Cellcom Customer Service Representative Location Cellcom - De Pere, WI Employment Type Full time Apply Now Are you looking for a company that has a rich history of employee growth and advancement? Do you like thin...
It Technical Support
Location : Cedar Rapids, IA
Confirm contact information to apply: Apply Now Your Name: Email Address: By clicking 'Continue', I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy , and agree to receive email job alerts. I...
See more jobs like this Applicants must be eligible to work in the specified location ID 2 Job Locations Solon, IA Job Post Information* : Posted Date 9/27/2017 Department Telephone Sales Representative (TSR) T...
I found a new job! Thanks for your help.
Thomas B - ,
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
CallCenterCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
CallCenterCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 CallCenterCrossing - All rights reserved. 21