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Job Details

Customer Service Representative

Company name
Suez North America

Location
Boise, ID

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Profile

Customer Service Representative

Suez-Na

Boise

ID

Job #631213423

Job Description

The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company policies and procedures as well as the Idaho Public Utilities Commission requirements. It is the responsibility of each employee to maintain awareness and practice safe operating procedures in conformance with OSHA regulations and company safety policies.

Required Skills

Practiced problem-solving and critical thinking skills to determine solutions to a customer’s problem resolving issues effectively.

?Demonstrates patience and politeness, especially when interacting with difficult or irate customers.

?Ability to work in a team environment in a cooperative and dependable manner in order to achieve internal customer satisfaction and meet company goals.

?Flexibility - ability to fill-in as needed to cover critical tasks/roles

?Attention to detail in order to follow company processes and Commission rules.

?Integrity – ability to maintain confidentiality of customer information

Intermediate to advanced technical capacity with an ability to quickly learn new and/or proprietary systems.

Required Experience

High school diploma or equivalent to include basic arithmetic, accounting, and English grammar and composition.

Prior experience in administrative and clerical procedures and systems such as Microsoft Office (Word, Excel, Outlook) version 2010 or 2013, managing files and records, and maintaining billing and collection records. 1-2 years call center phone experience where managing multiple systems simultaneously while resolving customer inquiries without script was required is PREFERRED.

Job Location

Boise, Idaho, United States

Position Type

Full-Time/Regular

Customer Service Representative

2301-110

Boise, Idaho, United States

Updated 04/14/2018

Company info

Suez North America
Website : https://www.suez-na.com

Company Profile
As a global leader in resource management, SUEZ is paving the way for a more sustainable future. In North America, that means providing water and waste recycling services to over 7.5 million people across the United States and Canada. By applying the knowledge we’ve gained around the world, we are able to create sustainable and cost effective solutions on a local level that positively impact the communities we serve. Although SUEZ was founded in Paris in the 1800’s, our ties in North America run deep. For almost 200 years we have been working with businesses across multiple industries and municipalities big and small to provide the best water and waste management systems available.

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