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Job Details

911 Call Taker Dispatch Trainee

Company name
CRESA

Salary
$42,000

Location
Vancouver, WA
2 hit(s)  

Profile

We are seeking trainees to become 911 Call Takers Dispatcher who will answer and process 911 calls and perform Emergency Medical Dispatch, and Dispatch police, fire and medical.

CALL-TAKER ESSENTIAL JOB FUNCTIONS:

Pay strict attention to detail and respondcorrectly in life-threatening and safety situations

Develop and keep positive working relationships

Learn and use geography knowledge correctly

Hear and understand information spoken by phone,two-way radio or in person

Speak clearly and concisely by phone, two-wayradio or in person

Speak and understand English fluently

Read and understand information in any format:electronic, printed, or handwritten

Stretch, reach and lift objects up to 5 pounds

Work regular work shifts of 10.25 hours

Work any assigned shift: days, swing, graveyards

Work holidays, weekends, as assigned

Work overtime as required even on short notice

Report to work on time even during inclementweather or other adverse circumstances

Memorize codes, procedures, and other data

Perform work quickly and accurately

Problem-solve, think critically and make gooddecisions quickly and independently

Accept frequent constructive criticism andcorrection without becoming defensive

Be resilient in difficult situations

Recover from mistakes quickly and keep working

Have reliable and predictable work attendance

Operate two-way radios and any othercommunications equipment

Perform extensive computer data entry

Follow complex and detailed instructions

Prioritize and multi-task in a busy, loud,stressful open work setting

Operate computers and computer programs

Handle and process incoming and outgoingemergency and non-emergency phone calls

Communicate professionally and effectivelyregardless of situation

DISPATCHER ESSENTIAL JOB FUNCTIONS: Dispatcher candidates must have the ability to performall the essential functions of the Call-Taker job and the following:

Dispatch police, fire and medical services

Make fast decisions regarding which resources andpersonnel to dispatch based on the information at hand

Monitor rapidly changing data to ensure firstresponder safety and swift, accurate dispatch of information

Memorize and recall complex codes and protocol,based on policy and individual user agency protocol

Maintain calm and controlled demeanor over theradio

Assess and appropriately respond to a caller's emotional state

Evaluate and prioritize calls based on urgency

Determine the correct jurisdiction, equipment and personnel to be dispatched

Dispatch appropriate law, fire or emergency personnel and equipment

Respond to requests from emergency response personnel

Operate key point attack warning equipment

Record the nature and source of incoming and outgoing radio and telephone messages

Study and maintain familiarity with major roads, streets, industrial plants andbuildings

Monitor multiple public safety frequencies

Report the need for radio and/or communications equipment repairs

Perform other related tasks and duties as required

Requirements

MINIMUM JOB QUALIFICATIONS:

Must be at least 18 years or older.

Must be able to legally work in the UnitedStates.

One or more years full-time work experience withintensive customer interaction.

Excellent computer skills, knowledge andexperience. Ability to monitor 4 computer screens.

Accurate and rapid data entry.

Attention to detail is essential.

Proven critical thinking skills.

Ability to memorize and recall details, codes andprocedures.

Ability to work all days and hours.

Ability to pass all requiredjob selection and training processes including a comprehensive backgroundinvestigation (any felony conviction isdisqualifying); post-offer medical processes; psychological evaluation; andextensive on-the-job training

Location

710 W 13th St

Vancouver

WA

98660

United States

See map: Google Maps

Qualifications

MINIMUM JOB QUALIFICATIONS:

Must be at least 18 years or older.

Must be able to legally work in the UnitedStates.

One or more years full-time work experience withintensive customer interaction.

Excellent computer skills, knowledge andexperience. Ability to monitor 4 computer screens.

Accurate and rapid data entry.

Attention to detail is essential.

Proven critical thinking skills.

Ability to memorize and recall details, codes andprocedures.

Ability to work all days and hours.

Ability to pass all requiredjob selection and training processes including a comprehensive backgroundinvestigation (any felony conviction isdisqualifying); post-offer medical processes; psychological evaluation; andextensive on-the-job training

Employer

CRESA

Contact

HR Manager

Telephone

(360) 992-9205

Fax

(360) 759-6959

E-mail

cresahr@clark.wa.gov

Company Profile

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