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Job Details

Bilingual Claim Adjuster Entry Level

Company name
Infinity Insurance

Location
Tucson, AZ

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Profile

Infinity Insurance Company is a leader in bringing specialized automobile insurance programs to the marketplace.  We deliver innovative products and services that are designed to meet the diverse and evolving insurance needs of consumers.

When we named our company Infinity we knew it was a bold title. Infinity means without end. For more than 50 years, Infinity has done justice to its name, searching for every possible way to offer the best service. The key to our ongoing success is excellence. We strive for excellence in every detail, from our policy offerings and insurance products to our hiring and training programs. We don't take excellence for granted. All of our hard work has paid off.  We consistently outperform the industry by making auto insurance more accessible, easier to understand and affordable. 

ABOUT THIS POSITION

Job Description

If you’re an experienced Customer Service professional with a passion for helping others, it’s time for you to take advantage of a unique opportunity to start a career in the insurance industry as a Bilingual First Notice of Loss Adjuster Trainee. We offer more than just a conventional job. For more than 50 years, we’ve done justice to our name, searching for every possible way to offer the best service. We rank among the top 50 Property and Casualty Insurance Companies in the country and we continually seek to take care of you and our customers at every step of the way. We strive for excellence in every detail, from our policy offerings and insurance products to our hiring and training programs.

The key to our ongoing success is excellence. Therefore, we are currently looking for empathetic and customer-driven candidates to serve as Insurance Claims Representatives. In this role, you will serve as the first point of contact for our customers and provide them with an exceptional customer experience. Both full time and part time positions are available, and bilingual abilities are highly desired. No experience is required in the insurance field for this position.

We offer a paid state-of-the-art training program, to get you prepared on everything you need to know about insurance claims and help you succeed in this role. If this sounds like the perfect opportunity you’ve been waiting for, we want to hear from you. Contact us today!

Job Responsibilities

As an Insurance Claims Representative in this entry level customer service role, you will assist our customers confirming insurance coverage and conducting initial investigations of new incoming loss reports.

Your specific duties in this customer service position will include:

Providing superior and responsive customer service in a call center environment at all times

Receiving incoming calls from customers regarding claims

Entering information into the claims system

Initiating the claims handling process

Answering customer questions and providing information when possible

Directing requests to the appropriate departments as necessary

Job Requirements

As a First Notice of Loss Adjuster Trainee, you must be a dependable, personable and empathetic individual with strong customer-service skills. It is important that you have excellent verbal and written communication and presentation skills as well as the ability to interact effectively with customers and deal with difficult situations in a professional empathetic manner.

Note: Our department operates on a 24/7, 364 days per year schedule. If hired, you will be required to work some Company holidays. If you are scheduled to work on a Company holiday, an additional day off during the month will be granted.

Additional requirements for this entry level position include:

Must be Spanish/English Bilingual

High school diploma or GED

1 year of customer service or call center experience required

Excellent telephone etiquette

Good typing skills – 25 WPM with 95% accuracy required

Excellent planning and organizational skills

Schedule flexibility

Benefits

At Infinity, you will be a part of an established, innovative and industry-leading organization. We are committed to our employees by providing a competitive compensation and benefits package. You will find Infinity to be a rewarding place to develop your career.

Here’s is some of what we have to offer for you to join our team:

Medical, dental and vision insurance

401(k) with company match

Short and long term disability

Employee stock purchase plan

Flexible Spending Account

Paid time off account

Paid holidays

Profit sharing

Employee Discount Programs

Employee tuition assistance

Flexible work schedules

Extensive training programs

Casual Attire

Employees understand our commitment to a positive work environment and dedication to the utmost in service. Advancement opportunities include skill training and career paths for many positions.  We take the time to get to know our customers and recognize the importance of building long-term relationships – with our business clients as well as our hardworking employees.

Come see why our team gets the job done right and has fun doing it!

Employees understand our commitment to a positive work environment and dedication to the utmost in service. Advancement opportunities include skill training and career paths for many positions.  We take the time to get to know our customers and recognize the importance of building long-term relationships – with our business clients as well as our hardworking employees.

Come see why our team gets the job done right and has fun doing it!

Job Requirements

Company info

Infinity Insurance
Website : https://www.infinityauto.com

Company Profile
Like most great companies, we started small. We proudly trace our roots back to 1955 when we began doing business as the Dixie Insurance Company in the heart of the American South. From our first client in eastern Alabama to today as we serve clients in 43 different states, one thing has never changed: we know that we can only grow by earning the trust of each and every client.

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