Customer Care Professional (Outbound)(Job Number: 1055396)Description Position Purpose: Make outbound calls and provide information and education regarding program features and requirementsGather and verify demographic informationDocument calls, ensure completion and accuracy and submit reporting to managementGather information and encourage callers to perform a specific action based on the needs of the call campaignIdentify barriers being experienced by callers and solve any issue that may arise during a call campaign, including escalating potential crisis calls Maintain performance and quality standards based on established call experience guidelinesIdentify any trends related to outbound calls that may provide policy or procedure improvements or may affect the efficiency and success of the call campaignQualifications Education/Experience: High school diploma or equivalent. Associates degree preferred. 1 years of customer service, data entry or call documentation experience, preferable in a healthcare environment. Basic knowledge of Microsoft Applications. Previous call center experience preferred. Knowledge of medical terminology preferred. Bilingual preferred.Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Website : http://www.centene.com
Founded as a single health plan in 1984, Centene Corporation (Centene) has established itself as a national leader in the healthcare services field. Today, through a comprehensive portfolio of innovative solutions, we remain deeply committed to delivering results for our stakeholders: state governments, members, providers, uninsured individuals and families, and other healthcare and commercial organizations