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Call Center Nurse RN - Arizona Medicaid Telecommute

Phoenix, AZ

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There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Nursing here isn't for everybody. Instead of seeing a handful of patients each day, your work may affect millions for years to come. Ready for a new path? Start doing your life's best work.(sm)
Optum Health Care Decision Support is 24/7 inbound call center. We have full time positions (5 days a week, 8 hour shifts) available. Day, evening and overnight shifts are available which could include 1 weekend day. Holidays are required on a rotating basis. Variety of schedules available! Training, regardless of schedule, will be a full 40 hours per week for 6 weeks, at regular daytime business hours.
Training will be virtual training, WebEx etc Monday through Friday.
If you are located in Arizona, you will have the flexibility to telecommute* as you take on some tough challenges.
Primary Responsibilities:
We are an inbound call center open 24/7 including holidays
Assesses and triages immediate health concerns
Identifies problems or gaps in care offering opportunity for intervention
Coordinates services and referrals to health programs
Provides health education and coaches consumers on treatment alternatives to assist them in best decision making
Supports consumers in selection of best physician and facility to maximize access, quality, and to manage heath care cost
Prepares individuals for physician visits
Manages utilization through education
Special projects, initiatives, and other job duties as assigned
This position will require an active and unrestricted Nursing licensure for the State of Arizona. Residence in the State of Arizona is also required. Selected candidate must be willing and able to obtain and maintain multiple state licensure. (Application fees and filing costs paid for by UHG)
Required Qualifications:
Active, unrestricted RN license in the state of Arizona
Residence in the State of Arizona
Minimum of 3 years of experience in any clinical setting
Proficient level of experience with Microsoft Office applications, and strong technical aptitude
Ability to work evening shifts including weekends
Ability to work Monday - Friday during daytime hours for first 6 weeks for training
Multiple state licensure (in addition to Compact License if applicable) or ability to obtain multiple state nursing licenses
Preferred Qualifications:
Previous experience working with the Medicaid & Medicare population
Highly organized, self-directed worker with an ability to function in high volume environment
Strong verbal and written communication skills
Home health experience
Triage experience
Emergency room experience
Case management experience
Previous customer service experience
Previous experience in a call center environment
Bilingual Spanish is a plus but not required
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the **MEMBERS ONLY**SIGN UP NOW***. family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
*All Telecommuters will be required to adhere to **MEMBERS ONLY**SIGN UP NOW***.s Telecommuter Policy
Diversity creates a healthier atmosphere: **MEMBERS ONLY**SIGN UP NOW***. is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
**MEMBERS ONLY**SIGN UP NOW***. is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: RN, nurse, case manager, call center, healthcare navigator, telephonic nurse, triage, Phoenix, Arizona, AZ, Medicaid
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