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Job Details

Call Center Supervisor

Company name

Martinsville, VA

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Call Center Supervisor','1800001839','!*!Contact Center Supervisor

Job Description:

The contact center Survey Operations Supervisor, reporting to the Survey Operations Manager will provide leadership and execution for a Call Center focused on Outbound Survey Research. The successful candidate's responsibilities will include staffing, training, scheduling, production, mentoring, supervision, quality, and reporting as ICF delivers results and meets the requirements for contracted work with a focus on telephone survey research. Having the ability, desire and experience to develop processes, lead and mentor others and perform the critical tasks associated with an Outbound Call Center is critical to success.

The 200 seat Call Center will operate from 9:00 a.m. until 12:00 a.m., 7 days each week. Applicants must be able to work evenings and nights as well as weekend days. ','!*!Qualifications:

Associates degree

5 years of experience working in a call center, contact center or processing center environment (education may be substituted for experience on a year-for-year basis).

Ability to demonstrate strong communication skills, both written and oral, required.

Preferred Skills/Experience:

Bachelor’s degree

5 years of management/supervisory experience in contact/call center

Proficiency with computer software programs including MS Office (Word, Excel, etc.)

Demonstrated ability to develop, implement and execute business processes for new business.

Strong issue management and risk mitigation background

Strong personnel management skills and experience

Professional Skills:

Strong verbal, interpersonal and written communication skills required.

Strong analytical, problem-solving and decision making capabilities required.

Team player with the ability to work in a fast-paced environment is a must.

Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude required.

Ability to be flexible to handle multiple priorities and to work limited overtime as necessary required.

About ICF

ICF (NASDAQ:ICFI) partners with government and commercial clients to deliver professional services and technology solutions in the energy and climate change; environment and infrastructure; health, human services, and social programs; and homeland security and defense markets. The firm combines passion for its work with industry expertise and innovative analytics to produce compelling results throughout the entire program life cycle, from research and analysis through implementation and improvement. Since 1969, ICF has been serving government at all levels, major corporations, and multilateral institutions. More than 5,000 employees serve these clients worldwide. ICF's Web site is


ICF is an equal opportunity employer that values diversity at all levels (EEO/AA – Minorities/Females/Veterans/Individuals with Disabilities) 

Primary Location

United States-Virginia-Martinsville','United States-Virginia-Martinsville','Call Center Supervisor

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