Job Details

Customer Service Representative

Hamden, CT

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Collector/Customer Service Representative
$28,000 to $40,000 Annually
Employment Type
Why Work Here?
“A great working environment, small team of friendly/supportive employees, your own office, and independence.”
Job Description:
Adhering to company policies and procedures, demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from debtors.
Contact debtors via outbound/inbound phone calls and other means of communication (written correspondence) to secure balance of debt by negotiating payment terms and methods.
Negotiates account resolution and accurately inputs and documents action on the collections system (Ontario) while maintaining company performance and productivity standards.
Adhere to FDCPA and federal laws and regulations regarding collections.
Obtain information from the debtors or interested parties. Ensure that debtor/interested parties contact information is correct, including phone numbers, email and mailing addresses, and ensure that the business is still operating
Complete necessary due diligence to locate debtors or interested parties with skip tracing software.
Provide support and respond promptly to municipal clients, contracted legal vendors and debtors/interested parties.
Strong ability to follow up with debtors to keep payment current.
Ability to work flexible hours, as determined by management.
Performs other duties as required and assigned.
High school necessary, college preferred.
Minimum one year experience in customer service or collections.
Ability to work independently and maintain accuracy.
Strong attention to detail, excellent verbal and written communication skills.
Proficient computer skills.
Knowledge of FDCPA laws and foreclosure process preferred.
Bi-Lingual a plus.
**MEMBERS ONLY**SIGN UP NOW***. provides delinquent tax collection, litigation administration/management, and real property asset management/disposition services to municipalities.
Company address:
2751 Dixwell Avenue, Hamden, Ct 06518

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