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Job Details

Call Center Supervisor

Company name
Harris Health System

Location
Houston, TX

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About UsHarris Health is a nationally recognized health system comprising three teaching hospitals and an extensive network of ambulatory care centers serving the people of Harris County, Texas, since 1966. Staffed by the faculty, fellows and residents from two nationally ranked medical schools, Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth), Harris Health is the first healthcare system in Houston to receive the prestigious National Committee for Quality Assurance (NCQA) designation for its network of patient-centered medical homes.Each year, Harris Health provides more than 1.8 million total outpatient visits through its more than 40 ambulatory care facilities. Additionally, Harris Health sees more than 177,000 emergency visits at its Level 1 and Level 3 trauma centers and 35,000 hospital admissions through its three hospitals: Ben Taub, LBJ and Quentin Mease.Established by voter referendum to enhance the level of charity care available in the community, Harris Health System has often received national recognition for serving those in need and for its achievements in operational excellence, such as being named to the 2011, 2012, 2013 and 2014 Most Wired Hospitals lists by the American Hospital Association’s Hospitals & Health Networks magazine.Additionally, Harris Health System is pleased that each of its three hospitals — Ben Taub, Lyndon B. Johnson and Quentin Mease — achieved Pathway to Excellence™ designation by the American Nurses Credentialing Center.Job ProfileThis job requires 3 years experience working as a supervisor within an inbound call center environment. In this role you will coach, mentor, and oversee up to 20 customer service representatives responsible for scheduling patient appointments. You will also be responsible for managing call center performance metrics, quality performance and productivity of the customer service representatives. Strong experience in call center supervision and developing talent is necessary.SPECIAL REQUIREMENTS1. Communication Skills: Above Average Verbal (Heavy Public Contract) Exceptional Verbal (e.g., Public Speaking) Writing /Composing: Correspondence / Reports2. Other Skills: Analytical, Mathematics, P.C., Statistical, Typing, Word Proc.3. Advanced Education: Bachelor's Degree Major: Business Degree preferred.4. Work Schedule: Flexible5. Other Requirements: Must be able to interact successfully in a culturally diverse environment.Benefits and EEOCHarris Health System benefits program is designed to provide you with more flexibility and choices in meeting your specific needs. Harris Health System benefits program allows you to protect your income in case of illness, death and disability, and to help you save for retirement.It is the policy of Harris Health System to provide equal opportunity for all applicants for employment regardless political affiliation, race, color, national origin, age, sex, religious creed or disability. Applicants may request any reasonable accommodation(s) to participate in the application process. Job CategoryClerical and Administrative Support

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Harris Health System

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