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Job Details

Call Center Rep/Mail Clerk for Bankruptcy Dept.

Company name
Dovenmuehle Mortgage Inc

Location
Lake Zurich, IL

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Job Description
Job Summary
Support the Mortgage Disposition Department by taking incoming calls in a small call center; complete payment-by-phones; identifying incoming mail; and identifying in coming overnight packages.
Responsibilities and Duties

Answer 40-50 incoming calls from the foreclosure/bankruptcy queue; answer basic questions and forward calls to the correct people or areas.
Complete payments-by-phone.
Open and identify all incoming US mail for the Mortgage Disposition Department.
Sort system checks, MSP letters and notify representatives when items are ready to be picked up.
Identify all checks received by Cash department and log for tracking.
Prepare overnight packages for mailing.
Perform all other responsibilities and duties deemed other duties as assigned.

Job Requirements

Must be comfortable speaking with customers regarding Bankruptcy issues and problem solving
Experience working in a small Call Center helpful
Excellent Customer Service and Communication skills
Able to work in a very fast paced environment
Work well independently and in a team environment
Hours: Monday-Friday, 8:00-5:00

Company info

Dovenmuehle Mortgage Inc
Website : https://www.dovenmuehle.com

Company Profile

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