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Job Details

Customer Service Supervisor Clinical - Southlake TX Southlake

Company name
American Specialty Health, Inc. (ASH Companies)

Southlake, TX

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Customer Service Supervisor, Clinical

American Specialty Health is seeking an experienced supervisor to oversee our customer service call center staff. This role will support a wide range of inquiries from staff and customers and ensure that all issues are handled properly. This position also involves monitoring and achieving department goals according to set standards.


Supervises staff in daily operations and provides coaching, counseling and training on all policies and procedures.

Prepares annual performance evaluations and delivers in a timely manner.

Performs quality review on recorded calls according to call center procedures.

Meets with each Agent on a monthly basis to review overall performance.

Conduct team meeting at least monthly, to provide updates and team building activity.

Interview and make recommendations for open positions in the call center.

Maintain scheduling, timecards, and related reports.

Monitor all queues according to ASH Performance Standard goals and ensures calls are answered in a timely manner by monitoring calls on ACD system.

Work closely with management to achieve team and department goals.

Researching and resolving the issues related to escalated calls and taking calls from members requiring assistance from a supervisor.

Job Requirements:


High School Diploma required.

Bachelor’s degree in Business or Health Care Administration preferred.

Two - four years of progressive experience performing customer service required.

Lead or supervisory experience in a call center environment preferred.

Health Care or Health Insurance experience preferred.

Knowledge of Microsoft (Word/Excel/Outlook) required.

Experience with a Workforce Management tool preferred.


Security Clearance:

NO Security Clearance

Company info

American Specialty Health, Inc. (ASH Companies)
Website :

Company Profile
American Specialty Health Incorporated (ASH) is one of the nation’s leading health and wellness companies, providing health plans, employer groups, insurance carriers, and trust funds with a wide range of population health management , fitness and exercise , and specialty health care management programs to improve the health of their members or employees. Our mission is to empower individuals to live longer, healthier lives. We do this through a variety of population management programs—created through innovation, scientific evidence, and state-of-the-art technology, and measured against the highest industry standards. Take a look for yourself!

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