Job added in hotlist
Applied job
Contract job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in New Hyde Park, NY
View more jobs in New York

Job Details

Dispute Resolution Specialist

New Hyde Park, NY

Apply for this job

2 hit(s)  


The Disputes Specialist is primarily responsible for assisting cardholders with any disputes or erroneous fees charged to their account.Essential Functions of this position include but are not limited to: Review and track all disputes filednAnalyze Win and Loss record for disputes & length of time to process a disputenFollow up with customers on any feedbacknDetermine if provisional credit is due (Must have knowledge of Regulation E)nInvestigate merits of dispute (contact merchants), verifying transactions, hold releases, etc.nGeneral account billing and card activities inquiriesnVerifications of identitynAdvising of when funds may be deposited to cardnSometimes handle escalated Customer Service CallsnAnalyze accounts to determine fraud patternsnProcessing Debit card fulfillmentnReview accounts and determine if termination is necessary The position requires: 1 years of customer service experience, preferably in a call center.n2 years in the merchant services industry or doing credit card processing.nMUST HAVE knowledge of the Chargeback process (timeframes, types of transactions, provisional credit) and knowledge of Regulation E.nExcellent writing skills.nExcellent interpersonal skills with a focus on rapport building, listening, and questioning skills.nKnowledge of Visau2019s processes and merchant service policies is very helpful but not required. Candidates must have a high degree of initiative, be a motivated self-starter and have a flexible attitude with the ability to adapt to a changing environment.The qualified person should possess strong organizational, customer service, written communication, and multi-tasking skills.Excellent time management and decision making skills while effectively handling high volume situations with little management over-site are also essential.nBenefitsnThe position will be eligible for PTO, Medical, Dental, Vision & Basic Life insurance along with 401K with a company match.

Company info

Sign Up Now -

Similar Jobs:
Lead Stylist
Location : Deer Park, NY
Job Description: JOB DESCRIPTION We believe that clothes - and how you make them - can make a difference. Since 1853, we've been obsessed with innovation to meet people's needs. We invented the first blue jean. And we reinvented k...
Sales Associate
Location : New York City, NY
JOB DESCRIPTIONSales Stylist are responsible for implementing a variety of functions and procedures relating to customer service, sales, merchandising, and store operations.Key Responsibilities: Show a thorough understanding of Le...
Call Center Representative
Location : New York City, NY
Job Description Job Summary The Call Center Representative greets and creates a welcoming atmosphere for our customers and clients by proving excellent customer service, answering all inbound calls, helping to resolve inquiries, c...
EmploymentCrossing provides an excellent service. I have recommended the website to many people..
Laurie H - Dallas, TX
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
CallCenterCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
CallCenterCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 CallCenterCrossing - All rights reserved. 169