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Job Details

Customer Care Representative

Company name
Aerotek, Inc

Concord, MA

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A customer service representative, acts as a liaison for internal and external partners, while providing product\/services support and resolving any problems that our customers might face with accuracy and efficiency. Our goal is to ensure excellent service standards, respond timely and efficiently to client inquiries while maintaining the highest level of customer satisfaction. Essential Duties & Responsibilities Work closely with Call Center and External Partners to open and maintain customer accounts. Keep records of customer interactions, process customer accounts, place orders and file documents. Grow and develop strong professional relationships with external customer and distribution partners. Meet personal\/team sales targets and call handling quotas. Generate sales leads. Follow communication procedures, guidelines and policies. Education Graduate of an accredited high school or GED equivalency (College degree preferred.) Experience 2 years' experience in a customer care role. Good organizational skills. History of producing as a cooperative team member. Responsible and cooperative attitude. Knowledge\/Skills\/Abilities Proficient in Microsoft Word, Excel, and PowerPoint Experience with Salesforce is a plus Demonstrate attention to detail while being able to multitask and problem solve. Outstanding verbal and written communication skills Proven ability to work independently with minimal supervision. Clean and neat in personal appearance Physical Job Requirements Requires sitting and standing associated with a normal office environment. Manual dexterity needed for using a calculator and computer keyboard. Must be able to talk, listen, and speak clearly on the telephone. Lightweight lifting may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. About Aerotek: We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing\u00ae Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Company info

Aerotek, Inc
Website :

Company Profile
Over the past three decades we’ve built an unrivaled culture and our unique, people-focused approach yields competitive advantage for our clients and rewarding careers for our contractors. Today we serve virtually every major industry, and we’ve placed exceptional people in hundreds of thousands of roles and positions. Everything we do is grounded in our guiding principles to build and nurture quality relationships that allow us to place quality people in quality jobs. Our mission is as simple today as it was thirty plus years ago: Bringing great people and great organizations together. This drive to connect people and make them successful is what we mean when we say — our people are everything. Since our founding, Aerotek has grown to become one of the top global recruiting and staffing agencies. Check out our company timeline, starting with our humble Baltimore roots in 1983 when our founders started Aerotek to serve the aerospace and defense industries to today as an Allegis Group company, a global leader in talent solutions.

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