Seeking a professional Customer Service Rep that is interested in working for one of the top leading global providers of insurance, annuities and employee benefit programs, serving 90 million customers.Job Description: Product line – Retirement and Income Solutions (RIS)Type of role – phone positionShift hours – varies – Monday through Friday – shift is 8 hours between 8am and 9pmTraining hours and duration – Training is 5 weeks and is held Monday through Friday from 8:30am to 5pmProvide service and information to customers regarding Client products, including explaining policy features and benefits, providing policy-specific information, requests regarding claims and processing transactions.This position may also support campaigns to increase revenue, generate sales and conserve existing assets.Responsibilities include:Provide service to customers who possess a policy through Client by responding to requests via telephone regarding insurance and other financial service products and benefit plans.Research and respond to requests and discuss options regarding various aspects of the policy; for example, status of claims, policy provisions, values, basic procedures, etc.; Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing;Efficiently access multiple electronic systems and LAN\/PC to provide complete response; Work at all times to enhance and strengthen the relationship between the customer and Client; Support special campaigns as needed, or if solicited by the customer; Workers are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills.Skills required include:Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative, claims, underwriting and marketing organizationsExcellent oral & written communication skills; Superior telephone etiquetteExcellent listening skills and ability to articulate ideasAbility to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of ClientDemonstrated ability to work in a team environment to improve the delivery of service to internal and external customersStrong organizational skills; Strong ability to multi-taskDemonstrated ability to manage stress; Basic computer skills; Ability to “think out of the box” to generate innovative process improvementsStrong solid math and analytical skills; Ability to work various shifts within hours of operation.Flexibility is a must, as your shift can\/will change to meet business needs and additional hours may be expected if a business need requires it. Previous Call Center experience preferred
Website : http://www.tailoredmanagement.com
At last, the staffing solution that fits. Tailored Management creates partnerships that take your needs personally. We leverage professional connections that center on people in a way that compels accountability and delivers unmatched results. With one voice, one message, one point of contact, Tailored Management is able to deliver results across the country. With this consolidated approach and our CENTRAL RECRUITING HUB we are able to maintain consistent success throughout the nation for all of your open positions. Take a moment and view our service offerings, READ OUR TESTIMONIALS and REVIEW OUR JOB OPENINGS. It will become clear why so many candidates and clients turn to Tailored Management for their staffing needs. If you’re ready to take your hiring practices to the next level feel free to request additional information on staffing and more.