Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
Similar Jobs
View more jobs in Troy, MI
View more jobs in Michigan

Job Details

Customer Service Representative I

Company name
Centene Corporation

Location
Troy, MI

Apply for this job






2 hit(s)  

Profile

Description Position Purpose: Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner. Respond to telephone or written correspondence inquiries from members and\/or providers within established timeframes utilizing current reference materials and available resources Provide assistance to members and\/or providers regarding website registration and navigation Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application Process written customer correspondence and provide the appropriate level of timely follow up May coordinate member transportation and make referrals to other departments as appropriate Maintain performance and quality standards based on established call center metrics including turn-around times Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction Qualifications Education\/Experience: High school diploma or equivalent. 1 years of call center customer service experience, or 2 years of customer service experience, preferably in a healthcare or insurance environment. Depending on the state, bi-lingual may be preferred. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Company info

Centene Corporation
Website : http://www.centene.com

Company Profile
Founded as a single health plan in 1984, Centene Corporation (Centene) has established itself as a national leader in the healthcare services field. Today, through a comprehensive portfolio of innovative solutions, we remain deeply committed to delivering results for our stakeholders: state governments, members, providers, uninsured individuals and families, and other healthcare and commercial organizations

Similar Jobs:
Inbound Customer Service
Location : Troy, MI
Inbound Customer Service - Training Starts June 4th and June 25th S&P Data LLC in Troy MI USA Thanks to this exciting growth, we're searching for 50 exceptional Care Specialists. Do you love connecting with people and resolving th...
Primary Function Manager is responsible for overseeing all aspects of their assigned teams and program. As a Manager, you will be a key member of the executive team in Troy, Michigan. You will participate in the development of pro...
By using Employment Crossing, I was able to find a job that I was qualified for and a place that I wanted to work at.
Madison Currin - Greenville, NC
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
CallCenterCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
CallCenterCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 CallCenterCrossing - All rights reserved. 21