Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Raleigh, NC
View more jobs in North Carolina

Job Details

Human Resources Service Center Generalist Job

Company name
First Citizens Bank

Location
Raleigh, NC

Apply for this job






5 hit(s)  

Profile

Human Resources Service Center Generalist

Use your LinkedIn Profile to help you apply faster!

Apply with LinkedIn

JOB ID #:

29881

LOCATION:

NC-Raleigh

FUNCTIONAL AREA:

Human Resources

EMPLOYMENT TYPE:

Full-Time Exempt

EDUCATION REQUIRED:

High School Diploma

EXPERIENCE REQUIRED:

8 years

DAYS AND HOURS:

M-F, 8a-5p

PHYSICAL ADDRESS:

100 East Tryon Road, Raleigh, NC

DEPARTMENT NAME:

HR Service Center

Apply Now

Add to Job Cart

POSITION DESCRIPTION

This position will provide responses to inquiries via telephone, e-mail and fax, while adhering to established Human Resources Service Center (HRSC) standards. Responsible for delivering superior customer service by providing benefit, pay, leave of absence, unemployment and workers' compensation guidance and administration to more than 6,000 associates in multiple states. Analyze situations and provide solutions in bringing questions and problems to satisfactory resolution. Utilize all HR tools available to resolve calls accurately. Responsible for all phases of the new hire onboarding. Provides assistance to managers for VMS and Peoplefluent systems. Provides back up phone support to HR service center consultant.

POSITION REQUIREMENTS

BASIC QUALIFICATIONS:

Bachelor degree and a minimum of 1 year call center experience or 1 year human resources experience.

-Or-

High school diploma or GED and a minimum of 4 year call center experience or 4 year human resources experience.

ADDITIONAL REQUIREMENTS:

- General knowledge of HR policies and procedures and HR laws and labor laws.

- Possess thorough knowledge of computers including, but not limited to MS Office (Word, Excel)

- Ability to empathize and handle end-to-end inquiries working to provide exceptional customer service.

- Must have strong communication and active listening skills that facilitates probing questions to aid in problem solving and issue escalation.

- Strong organizational skills including the ability to handle multiple tasks, prioritize and organize effectively, in a time sensitive environment.

- Possess strong attention to detail.

- Possess strong, persuasive verbal and written communication skills.

- Possess excellent customer service skills.

- Ability to assess priorities and shift directions quickly.

- Ability to identify critical issues and to escalate appropriately.

- Ability to work with sensitive, often confidential information.

OTHER PREFERRED QUALIFICATIONS:

- Call center experience.

First Citizens Bank is an equal opportunity employer that does not discriminate against applicants on the bases of race, color, religion, national origin, sex, age, disability, veteran or military status, sexual orientation, gender identity, genetic information, or any other legally protected status.

Move Up

Back to top

Company info

First Citizens Bank
Website : https://www.firstcitizens.com

Company Profile
First Citizens BancShares sets itself apart with our traditional values, long-term approach to business and emphasis on maintaining a safe and solid financial positioning in a rapidly changing economic climate. We are also passionate about growing our customer base by surpassing industry standards of service excellence.

Similar Jobs:
Customer Service Representative
location Morrisville, NC
Aecom Job Details Company AECOM Job Title: Customer Service Representative JobID: 23339-1223758 Location: Morrisville, NC, 27560, USA Description: **Business Line** Construction Services **Position Title** Customer Service Repre...
Reimbursement Operations Supervisor','17008771','!*!McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Specialty Health, our products and services s...
Patient Education Coordinator (Registered Nurse-Office Position)','17009138','!*!McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Specialty Health...
I found a new job! Thanks for your help.
Thomas B - ,
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
CallCenterCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
CallCenterCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 CallCenterCrossing - All rights reserved. 169