Giant Eagle, Inc.
Position Summary: Provide administrative and problem solving support, for both internal and external customers, in an accurate and timely manner in order to resolve customer problems.Job Responsibilities:
Provide administrative and problem solving support for both internal and external customers, in an accurate and timely manner in order to resolve customer problems.
Direct calls (compliments, complaints, comments, problems and matters brought to attention by way of comment cards) to appropriate departments. Respond to customer issues politely and concisely according to department standards by phone, e-mail, fax, and US Mail.
Address issues regarding Giant Eagle Advantage Card\u00ae including lost or stolen cards or system inconsistencies), GetGo\u00ae (including fuelperks! Adjustments or questions), Video, check cashing, reward programs, products sold and / or produced by Giant Eagle, and other customer service issues.
Provide exceptional customer service by speaking with empathy and concern.
Clearly and politely communicate with customers.
Speak with irate customers and be able to deescalate situations.
Speak with customers in a calm, enthusiastic, and friendly tone of voice.
Understand customer\u00bfs needs by asking questions, directing the conversation, focusing on the solution, and closing the conversation appropriately.
Follow all policies and procedures to efficiently and effectively resolve customer\u00bfs concerns.
Update confidential customer information in databases; log consumer contact information (verbal and written) from phone calls, US Mail and E-Commerce.
Prepare mail-merge form letters in response to customer requests.
Log and / or file all correspondence to / from stores and consumers for tracking and measurements.
Accurately prepare confidential information for Loss Prevention Representatives.
Special Projects as needed
Process Giant Eagle Advantage Card\u00ae applications and issuance of cards for internal and third party data entry.
Education and Training Required: High school diploma or equivalent Experience Required: Customer Service ExperienceExperience Desired: Successful, stable job history with good attendance recordEquipment Used:
Employment Status: Part-TimeReports To: Manager, Customer CareRequisition ID: 89676BRAbout Us: Giant Eagle Inc., ranked 36 on Forbes magazine's largest private corporations list, is one of the nation's largest food retailers and distributors with approximately \\$9.5 billion in annual sales. Founded in 1931, Giant Eagle, Inc. has grown to be the number one supermarket retailer in the region with more than 420 stores throughout western Pennsylvania, north central Ohio, northern West Virginia, Maryland and Indiana.\r\rGiant Eagle was previously named America's Second Harvest Regional Retailer of the Year for its support of local food banks, and also actively supports\u00a0numerous community events, the United Way, Children's Hospital, Race For The Cure and other non-profit organizations. The company also has created education initiatives such as Apples For The Students, which has provided millions of dollars in computer equipment, software and other classroom learning tools for local schools and the Be A Smart Shopper school nutrition program. Further information can be found at GiantEagle.com.Street Address: 101 Kappa DriveCity: PittsburghState: PAZip: 15238
Giant Eagle, Inc.
Website : http://www.gianteagle.com
Giant Eagle strives to be a best place to work in the eyes of the nearly 36,000 individuals who work in our stores, pharmacies, warehouses and in our corporate offices. At Giant Eagle, you'll have the opportunity to develop a real career with countless opportunities for you to grow with us. The way we conduct business and treat one another – our Team Members, customers, community members and valued partners – defines what the Giant Eagle culture is all about. Our common purpose is to improve the everyday lives and well-being of our customers and Team Members. We do this by staying true to our Core Values: