Job added in hotlist
Applied job
Contract job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Irving, TX
View more jobs in Texas
View Similar Jobs

Job Details

Call Center Analyst

Irving, TX

Apply for this job

2 hit(s)  


Telecommunication's Call Analytics Team provides stakeholders strategic insight into Consumer and Mass Business broadband, video and voice services. This team is focused on delivering insight into call drivers and volume reduction opportunities, process and training effectiveness, agent execution, customer reactions to initiatives, and pain points that can be focused on to improve the customer experience.
• Conduct call observations using an online observation system, Qfiniti (call recording system) and Nexidia (data mining system) to deliver core customer experience data, analysis and recommendations to the observation team to be communicated outward
• Complete 100% of assigned observations
• Success is measured on productivity (completing monitors) and accuracy (were the questions answered correctly)
Required Skills & Experience
• Prior Telecommunication experience is highly preferred (working in Telecommunication call center, call center support, PM or quality related work)
• Telecommunication product, CoFEE and Qfiniti knowledge desired
• CSSC/BSC sales experience
• Strong understanding of call center processes
• Strong listening and written/oral communication skills
• Attention to detail
• Strong attendance is key to success and necessary to meet objectives
• Must have ability to work independently and in team environment

Company info

Sign Up Now -

Similar Jobs:
Call Center Professional
Location : Irving, TX
Call Center Professional STS Consulting • Irving TX Job #686069563 We are seeking a Call Center Professional for an immediate assignment with our client. Description: Telecommunication’s Call Analytics Team provides stakeholders...
Responsibilities:JOB DUTIESDevelop plans that assess internal and external resource requirements, technology needs, interdependencies, and timelines.Analyze Customer Experience processes to identify improvement opportunities and a...
Customer Care Rep IV
Location : Coppell, TX
Customer Care Rep IV in Coppell Texas Customer Care Rep IV Requisition #:24749Location:Coppell TX - B0272 Functional Area:Education Required:High School Diploma Position Type:Relocation Provided:No Experience Required:5 - 7 Years ...
EmploymentCrossing was helpful in getting me a job. Interview calls started flowing in from day one and I got my dream offer soon after.
Jeremy E - Greenville, NC
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
CallCenterCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
CallCenterCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 CallCenterCrossing - All rights reserved. 21