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CALL CENTER MEDICAL ASSISTANT-CERTIFIED

Location
Anderson, OH

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u003Cpu003Eu003Cspan style=color:#0000ff\u003Eu003Cstrongu003EAttention current TriHealth employees:u003C/strongu003Eu003C/spanu003Eu003C/pu003Eu003Cpu003Eu003Cspan style=color:#0000ff\u003Eu003Cstrongu003EPlease apply for this position by submitting an online internal application via SuccessFactors.u00a0Please be certain to update your SuccessFactors Employee Profile prior to applying to this position. u003C/strongu003Eu003C/spanu003Eu003C/pu003Eu003Cpu003ECALL CENTER MEDICAL ASSISTANT-CERTIFIED: This position is responsible for taking incoming triage calls for IM/FP and Endocrinology departments, from internal and external customers, using the best practice smart sets. Appropriately documents and routes call information to the GH offices and clinical staff. Assists with entering lab orders per protocol and communicating lab results per the direction of the physicians and the medical home model. Relays test results and/or documented information by the MD or clinical staff if the patient returns the call to the message center. Schedules appointments/consults with the patient's PCP or specialist as necessary. Reviews the Epic chart to assist with patient questions, concerns and requests. Responsible for verifying Patient Heath Information to ensure compliance with HIPPA regulations. Responsible for and must be knowledgeable in scheduling Internal Medicine and specialty appointments. Responsible for documenting confidential information in the patientu2019s chart. Information must be accurate as this document can be litigated in a court of law. Responsible for contacting the clinical resource staff in each center as necessary to assist with patient calls, requests, medical needs. Must be able to handle high call volumes as required in a call center environment and problem solve while systematically evaluating options in terms of consequences.u003C/pu003Eu003Cpu003Eu00a0u003C/pu003Eu003Cpu003EMINIMUM REQUIREMENTS:u003C/pu003Eu003Cpu003EEDUCATION: Graduate of an approved technical, professional, or vocational program Healthcare Registered Medical Assistant (RMA) through AMT, NCCT, or NHA, or Certified Medical Assistant (CMA) by AAMA, and Cardiopulmonary Resuscitation (CPR). Current, active RN or LPN licensure also acceptable.u003C/pu003Eu003Cpu003EEXPERIENCE: 1-2 years Call Center experience in a medical/physician, nursing home or urgent care setting.u003C/pu003Eu003Cpu003ESPECIALIZED KNOWLEDGE: Computer proficiency, typing 25-35 wpm, able to handle high volume call center environment. Comfortable using medical terminology to communicate with nurse/physician on patient's behalf..u003C/pu003Eu003Cpu003Eu00a0u003C/pu003Eu003Cpu003EDEPARTMENT SPECIFICS:Current MA or LPN with experience and knowledge in Endocrinology and using EMR. Primary task is answering phones, scheduling, and triaging calls Tasks also include working as a team to complete patient care, prescreening appts,u00a0 addressing message and refills, addressing results, scheduling appts from referrals workque. Busy department with 5 providers . Experience in handling emergency situations. Excellent triage, communication, and documentation skills. Excellentu00a0 customer service skills with patients, providers and staff. Punctual, excellent attendance, Engaged in serving our patients using ALWAYS behaviors for the best patient care and Outcome. Participates in a positive work environment.u003Cbru003EPosition is Monday - Friday between hours of 715-5p. Needs to address all calls in ques before leaving. May need to stay after 5pm to complete incoming calls. Willing to travel occasionally for training and attending meetings. Once trained would be at Beechmont or Kenwood location.u003C/pu003Eu003Cpu003EJob Title:u00a0 CALL CENTER MEDICAL ASSISTANT-CERTIFIEDu003C/pu003Eu003Cpu003EDepartment Name:u00a0 GH BEECHMONT ENDO PHYSu003C/pu003Eu003Cpu003ELocation:u00a0 Andersonu003C/pu003Eu003Cpu003EHourly/Salaried:u00a0 Hourlyu003C/pu003Eu003Cpu003EEmployment Status: Full Time Positionu003C/pu003Eu003Cpu003EBi-Weekly Hours:80u003C/pu003Eu003Cpu003EShift:u00a0Day Shiftu003C/pu003Eu003Cpu003EWeekend Commitment:u00a0 Nou003C/pu003Eu003Cpu003EHoliday Commitment:u00a0 Nou003C/pu003Eu003Cpu003EOn-Call Commitment:u00a0 Nou003C/pu003E,datePosted:2018-08-10,employmentType:FULL_TIME,industry:null,hiringOrganization:{@type:Organization,name:TriHealth Inc.},identifier:{@type:PropertyValue,name:TriHealth Inc.,value:171842-en_US},jobLocation:{@type:Place,address:{@type:PostalAddress,addressCountry:US,streetAddress:,addressLocality:Anderson,addressRegion:OH,postalCode:45255}}}

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