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Job Details

Customer Care Rep Sales

Company name
Thrifty Rent-A-Car System, Inc

Kailua Kona, HI

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General Responsibilities
**** Earn a $6000 sign-on bonus when you join Hertz***
   ***Eligible Employees will receive lump sums of: $2000 after 90 days of service; $2000 after 120 days of service; $2000 after 240 days of service in their position.** Rules and Regulations apply

The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer\u2019s travel needs.
The key responsibilities and accountability are:

Effectively communicate and offer ancillary products and services to enhance customer\u2019s travel experience.
Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer\u2019s responsibility of damage, fuel options and vehicle upsells.
Achieve personal sales goals while supporting the goals of the team.
Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer\u2019s rental experience.
Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group\u2019s policies and procedures
Qualify and process customer rentals with accuracy and attention to detail.
Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
Resolve customer issues and concerns professionally using effective customer service techniques.
Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.

Mandatory Requirements
Educational Background:
High School Diploma or equivalent
Professional Experiences:
A minimum of one year of sales or customer experience in a high volume or service oriented environment
Passion for customer service and attention to detail \u2013 Goes the extra mile
Proven strong sales and closing skills and the ability to friendly, engaging manner
Motivated to achieve and exceed targeted goals
Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems
Proficiency in English
Must be able to:

Demonstrate good communication skills both written and oral.  Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
Have the competitive drive and confidence to succeed in a commission-based environment.
Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills.
Demonstrate sales, professionalism and interpersonal skills.
Show a high level of ownership, accountability and initiative.
Show proven experience of working well within a team.
Work flexible shifts including weekends and holidays; and work overtime as required.
Work outdoors during all weather conditions.
Stand for long periods of time.

Physical Requirements:
Applicant must possess all hearing, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, speaking, hearing, writing, typing, filing, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, and fax machine is required.
Dollar Thrifty Automotive Group is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
EEO/AA: Females/Minorities/Disabled/Vets

Company info

Thrifty Rent-A-Car System, Inc
Website :

Company Profile
Thrifty Car Rental is one of the largest car rental companies in the world and is a wholly owned subsidiary of Dollar Thrifty Automotive Group, Inc.

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