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Job Details

Customer Service Supervisor - San Diego CA San Diego

Company name
American Specialty Health, Inc. (ASH Companies)

Location
San Diego, CA

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Profile

Customer Service Supervisor

American Specialty Health, Inc. is seeking an experienced supervisor to oversee our Customer Service Fitness staff. This role will support a wide range of inquiries from staff and customers and ensure that all issues are handled properly. This position also involves monitoring and achieving department goals according to set standards.

Responsibilities

Supervises staff in daily operations.

Provides coaching, counseling and training of staff.

Prepares annual performance evaluations to be delivered timely.

Performs quality review on recorded calls according to call center procedures.

Meet with each staff member on a monthly basis to review overall performance.

Conduct team meeting at least monthly, to provide updates and team building activity.

Educate staff on all policies and procedures.

Interview and make recommendations for open positions in the call center.

Maintain scheduling, timecards, and related reports.

Ensure calls are answered in a timely manner by monitoring calls on ACD system.

Monitor all queues according to ASH Performance Standard goals.

Work closely with management to achieve team and department goals.

Researching and resolving the issues of escalated calls.

Taking calls requiring assistance from a supervisor.

Assist staff by silent monitoring call and taking over if needed.

Research issues thoroughly by interfacing with Manager or other departments, etc.

Assist in updating and implementing Policies and Procedures as needed.

Job Requirements:

Qualifications

High School diploma required.

Minimum 2 years of progressive experience performing customer service required.

Lead or supervisory experience in a call center environment required.

Health Care or Health Insurance experience preferred.

Knowledge of Microsoft Office (Word/Excel/Outlook) required.

Experience with a Workforce Management

CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION PROCESS: https://us7.proxysite.com/process.php?d=7KomxGR+T3f5XdIuXLp/gghhvUQTvOGxRBlyxIrs8yIpkdljvBOZSUHnn4auRiQ17kwlJC9enBgC8YDqXIFO&b=1

Security Clearance:

NO Security Clearance

Company info

American Specialty Health, Inc. (ASH Companies)
Website : http://www.ashcompanies.com

Company Profile
American Specialty Health Incorporated (ASH) is one of the nation’s leading health and wellness companies, providing health plans, employer groups, insurance carriers, and trust funds with a wide range of population health management , fitness and exercise , and specialty health care management programs to improve the health of their members or employees. Our mission is to empower individuals to live longer, healthier lives. We do this through a variety of population management programs—created through innovation, scientific evidence, and state-of-the-art technology, and measured against the highest industry standards. Take a look for yourself!

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