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Job Details

One Stop Call Center

Company name
The University of Cincinnati

Cincinnati, OH

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The One Stop Student Service Center within the Division of Enrollment Management, is seeking student workers to work in our Student Call Center. Student workers will answer incoming calls from students and others, respond to inquiries and questions, troubleshoot problems and provide information. Student workers can expect to gain professional confidence, customer service skills, and valuable experience working in diverse teams. This position is for a federal work study eligible student. Answer calls and conduct outbound call campaigns Research required information using available resources Identify and escalate priority issues Route calls to appropriate resources Follow up with calls and emails where necessary We are looking for students with an affinity for providing exemplary customer service. Previous call center and customer service experience desired but not required. Other key competencies are:\u00a0 Good data entry and typing skills Good verbal and written communication skills Good active listening skills Working knowledge of Microsoft Office programs and web-based applications Working knowledge of Catalyst, Canopy, and commonly used UC websites Students should be currently enrolled for at least six (6) credit hours. Enrollment in classes is not required during the Summer Semester. Must have a Federal Work Study Award for 2018. Hours: 20-24 hours\/week, $12.00 per hour including Summer Semester 2018. Complete an Applicant Profile and upload your Resume, then apply to Requisition # [[id]] and upload a copy of your award under the \Additional Documents\ section. Failure to include a copy of your Federal Work Study award may remove you from consideration. REQ:\u00a0[[id]] SF:OMJ SF:OOD SF:VA [[mfield1]]\u00a0

Company info

The University of Cincinnati
Website :

Company Profile
The University of Cincinnati offers students a balance of educational excellence and real-world experience. UC is a public research university with an enrollment of more than 43,000 students.

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