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Job Details

Customer Service Representative

Mansfield, MA

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Customer Service Representative
$16 to $17 Hourly
Benefits Offered
Employment Type
Why Work Here?
****Call Center Operations:
Respond accurately, promptly, and effectively with daily call for our inbound call volume
Place standard and expedited orders in our JD Edwards (JDE) systems.
Effectively process approved customer returns and credits.
Develop a comprehensive knowledge of client’s products and services
Utilize company policies and procedures while providing customer service excellence
Act as point of contact for information and return coordination in recall situations, offering product alternatives, when appropriate
Process paperwork to request MSDS, certificate of compliance, sterility, conformance, and origin, proof of delivery information, and NAFTA information
Respond to customers through the Customer Support Mailbox using AAAD.
Problem Solve, Analyze, and Report:
Research, track, and provide problem resolution relating to freight issues and communicate to the appropriate internal or external customer
Research product availability and release dates on backordered product and communicate accurate information to our customers
Work with our distribution centers and carriers to meet schedule delivery requirements
Determine corrective course of action in problem situations, balancing customer satisfactions and financial costs
Provide customized reports for our internal and external customer
Provide feedback on process improvement opportunities and provide potential solutions
Provide best practice examples (technical and KPI) for CSR I and CSR II through role modelling
Completes projects as assigned in a timely manner
Identify learning opportunities and share with peers and management team
Must Have:
High School Diploma required
2 years Customer Service and/or Call Center experience required
Candidates are required to be flexible to meet 8-hour shift schedules totalling 40 hours per week, Monday-Friday from 8AM EST to 6:30PM EST
Candidates are required to be flexible to work overtime as dictated by Business Needs (Month End/Quarter End/Year End)
Nice to Haves:
Bachelor’s Degree preferred
Excellent oral and written communication skills
Proficient with Microsoft Office including Word, Excel, and PowerPoint
Experience in JD Edwards (JDE) and Microsoft Access preferred
Established in 1991, **MEMBERS ONLY**SIGN UP NOW***. is a leading, global, end-to-end information technology consulting, services and solutions company. **MEMBERS ONLY**SIGN UP NOW***. focuses on helping businesses “bridge the execution gap” and experience accelerated business performance. Its client-centric philosophy, commitment to service excellence and a Collaborative Engagement Model enables its global 2000 and leading mid-market clients to succeed in today’s global digital economy. With over 6000 professionals operating from 19 locations and 3 delivery centers worldwide, **MEMBERS ONLY**SIGN UP NOW***. provides onsite, offsite and offshore technology consulting, services and solutions to leading Financial Services, Technology, Communications & Media, Energy & Utilities and Manufacturing, Retail & Logistics corporations. The privately held company has offices in the U.S., Europe, and India.
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