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Job Details

Insurance Specialist I - Miami

Company name
The Warranty Group

Location
Miami, FL, United States

Employment Type
Full-Time

Industry
Insurance, Call Center, Customer Service, Bilingual

Posted on
Dec 28,2018

Valid Through
Apr 12,2019

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Profile

Insurance Specialist


As an Insurance Specialist, you'll use your excellent customer service skills and your problem solving ability to efficiently and effectively respond to incoming customer inquiries and/or concerns in a high call volume environment. We are looking for an energetic person who will be responsible for providing exceptional front line customer service to our policyholders and clients. If you are a problem solver and thrive in a fast paced ever changing environment, this is the career for you!

Key Responsibilities:

  • Responding to incoming customer inquiries in a high volume inbound call center environment via telephone or in writing. This position will receive 70 to 100 calls per day.
  • Supporting processing functions such as issuing insurance policies, certificates, endorsements, and cancellations for clients, customers, and agents.
  • Identifying, analyzing, and resolving customer and client processing problems or errors that include department premium discrepancies and system problems.
  • Communicating with external clients as well as internal departments.

This is a full time position. Hours of operation are Monday through Saturday from 8:00am to 8:00pm.

Basic Qualifications: High school diploma or GED Other Requirements: Must be able to work Saturdays as needed. Working knowledge of Windows based programs and basic data entry skills. Ability to handle multiple tasks and prioritize. Excellent verbal and written communication skills. Strong time management skills. Ability to adapt easily as procedure/client needs change. Good mathematical skills. Preferred Qualifications: 1 year customer service experience in a high call volume environment Property and Casualty knowledge and/or agency experience. Property and Casualty Insurance License. Call center experience. Bilingual (English/Spanish) candidates be able to speak, read and write effectively in both languages. ,employmentType:Full-time,identifier:56217,qualifications:Basic Qualifications: High school diploma or GED Other Requirements: Must be able to work Saturdays as needed. Working knowledge of Windows based programs and basic data entry skills. Ability to handle multiple tasks and prioritize. Excellent verbal and written communication skills. Strong time management skills. Ability to adapt easily as procedure/client needs change. Good mathematical skills. Preferred Qualifications: 1 year customer service experience in a high call volume environment Property and Casualty knowledge and/or agency experience. Property and Casualty Insurance License. Call center experience. Bilingual (English/Spanish) candidates be able to speak, read and write effectively in both languages. ,title:Insurance Specialist I - Miami,url:https://jobs.assurant.com/job/miami/insurance-specialist-i-miami/114/10375009,hiringOrganization:{@type:Organization,name:Assurant},jobLocation:{@type:Place,address:{@type:PostalAddress,addressLocality:Miami,addressRegion:Florida,addressCountry:United States,streetAddress:,postalCode:}}}

Company info

The Warranty Group
Website : http://www.thewarrantygroup.com/

Company Profile
The Warranty Group is the world's leading single-source provider for the underwriting, administration and marketing of service contracts and related benefits. With the global market intelligence of 1800 employees in 33 countries, and with 47 years of experience, we develop industry-leading solutions for manufacturers, retailers and distributors of autos, consumer electronics, medical devices, fitness equipment, power tools, appliances and home systems, as well as credit card enhancements and travel programs. We focus on value creation for each client with every transaction.