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Job Details

Call Center

Troy, MI

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Healthcare Call Center
$12 to $14.50 Hourly
Benefits Offered
401K, Dental, Life, Medical, Vision
Employment Type
A-Line is in need of 25 Healthcare Call Center Reps in Troy, MI!
These positions are Monday - Friday with shifts available between 7:00a-7:00p.
Job Summary:
Effective delivery of company products and services
Responds to telephone inquiries and orders from homecare patients and referral sources.
Provides information on equipment, supplies and services. Determines the best method for providing services.
May assist walk-in patients with the selection of equipment, supplies and services.
of patient orders
Processes telephone orders by preparing patient paperwork.
Verifies insurance and/or other method of payment.
Completes all necessary paperwork in an accurate and efficient manner to facilitate the data entry, accounts receivable and delivery of the order placed.
May perform data entry.
Distributes copies of paperwork to appropriate personnel.
May assist with the processing of billing paperwork.
Effective coordination of patient services/supplies
Coordinates the delivery, set-up and pick-up of equipment, supplies and services with appropriate Personnel.
Ensures deliveries and set-ups can be arranged in a timely manner. Appropriate documentation
Accurately maintains files of all patient account profile information and referral source data. Customer satisfaction
Resolves patient complaints by identifying problems and coordinating appropriate corrective action.
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