POSITION OVERVIEWAs a Telephone Account Manager (TAM) you will be responsible inbound and outbound phone and e-mail interactions with business customers. You will provide customer service, identify when technical support is required and educate and upsell customers on products and services. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job.WORKING AT MASS MARKETSHere at Mass Markets, we keep things light. We believe our Inside Sales Representatives are at their best when they're happy. This is an on-site call center position and a chance to work indoors in a fun and energetic environment. Following a short and fun, best in class inside sales and product training, you will jump right in helping customers by identifying new options, products, and services. With Mass Markets you'll earn commission on top of your hourly wage as well as earn cash and prizes daily contests.After one year, ALL employees at Mass Markets, across every position, earn an employee stock contract! This is a rare opportunity to share in the vision and success of a growing company. A job that will keep you engaged, smiling and earning more money every year. In addition to tall that, check out some of the other benefits of working at Mass Markets!HOW DO YOU KNOW IF THIS POSITION IS RIGHT FOR YOU? iYou love talking; people even say you should get paid for talking (perfect fit!)iYou thrive in exciting environments and enjoy a challengeiYou enjoy a little extra bonus when you do a good jobiYou enjoy talking to people and learning new thingsiProblem-solving gets you excitedPOSITION RESPONSIBILITIESWHAT IS A TELECOM ACCOUNT MANAGER AND WHAT DO THEY DO?In this role you will be responsible for handling inbound customer service inquiries using state of the art contact center technology and customer experience methodology. As a highly trained expert on products, technology and business process you will work on behalf of some of the most recognized brands in the world. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions you will need to be confident, fully engaged, a team player and dedicated to bringing a positive and enthusiastic outlook to work each day.HOW DO YOU KNOW IF YOU WOULD LIKE WORKING AT MASS MARKETS?iYou enjoy talking to people and helping them resolve any frustrations they may be facingiProblem solving gets you excitediYou are money motivated, you like getting paid more for doing moreiYou're a quick learner and thrive on changeiYou have experience in entry level customer facing positions such as retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or administrative office roles where you liked interacting with customersiYou love talking; people even say you should get paid for talking (perfect fit!)In addition to being an all-around great asset to the team, our telecom account managers are responsible for the following tasks.iListen to and resolve customer issuesiUtilize systems and technology to complete account management tasksiRecognize sales opportunity and apply sales skills to upgrade customersiExplain and position products and process when interacting with customersiAppropriately escalate customer dissatisfactioniEnsure first call resolution through problems solving and effective call handlingCANDIDATE QUALIFICATIONSMass Markets provides all new employees with a paid world class training. Qualified candidates will be willing to learn new products, processes and technology. Candidates should be positive, driven and confident individuals that will represent the company and its customers professionally at all times. Experience in customer care, sales or phone based roles is a plus but not required.
Mass Markets was founded in September 2015 by Anthony Marlowe after MCI, LC, a wholly-owned Iowa City Capital Partners, LC Company acquired TMone, LLC. The company, headquartered in Iowa City, Iowa, and Spearfish, South Dakota, is a Business Process Outsourcing (BPO) call center firm and provider of Cloud Computing, Enterprise Platform-as-a-Service (PAAS), and Everything-as-a-Service (XAAS). Mass Markets primarily provides aggregated, compiled, developed, licensed, hosted and private label software systems for use by government, educational, nonprofit and private enterprises and other groups to be used for encrypted communication with customers, members, students, constituency, prospects, subscribers and more Mass Markets offers a variety of competitive pricing options to allow clients to tailor costs to their exact needs. These include subscription-based, usage-based, per hour, and market determined pricing for communication services, Platform as a Service (PAAS), software, and Software as a Service (SAAS) products and services, which are also augmented by various levels of temporary or permanent human capital provided by front and back office business process outsourcing (BPO) contracted staff and field personnel located primarily within the United States. Mass Markets' customers utilize Infrastructure as a Service (IAAS) products and services and Big Database as a Service (BDBAAS) services. Mass Markets uniquely offers Education Software as a Service (ESAAS) models such as role-play and immersive simulation for each of its products and services. The company, which integrates with your customer life cycle work flow, is equipped with four state-of-the-art facilities across the Midwestern United States with the capacity for 1,500 employees and currently has nearly 500 people on staff. The company also maintains relationships and co-location with strategic data center partners in Iowa.